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Personal selling in support of the sales efforts of other intermediaries is called creative selling.

A) True
B) False

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A transportation firm that is available for hire by one or several shippers is a private carrier.

A) True
B) False

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The types of planned shopping centers are


A) neighborhood, convenience, or regional.
B) convenience, community, or neighborhood.
C) community, regional, or national.
D) regional, community, neighborhood, lifestyle.
E) international, neighborhood, or national.

F) C) and D)
G) A) and C)

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Like newspaper ads and unlike magazine advertising, television advertising:


A) provides for a combination of sight and sound.
B) provides for excellent photography.
C) has a short life.
D) is the most accessible medium.
E) has a long life.

F) A) and E)
G) A) and B)

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What is the role of promotion in the marketing mix?

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The role of promotion is to facilitate e...

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A middleman that purchases goods in large quantities and then sells them to retailers is called a _____.


A) retailer
B) merchant wholesaler
C) commission merchant
D) manufacturer's agent
E) manufacturer's sales branch

F) None of the above
G) C) and E)

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Bill Yee was granted franchise rights from McDonald's for the community in which he lives. McDonald's practice of granting franchises for specific geographic areas is commonly known as selective distribution.

A) True
B) False

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The distribution channel most likely to be used for a new car is producer to


A) wholesaler to retailer to consumer
B) consumer
C) agent to wholesaler to retailer to consumer
D) business user
E) retailer to consumer

F) B) and D)
G) B) and C)

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In the past, Tupperware used only personal selling to sell its products; it now uses other methods as well to reach its target market. Together these various methods are Tupperware's _____.


A) promotion package
B) advertising
C) marketing mix
D) promotion mix
E) public relations

F) D) and E)
G) B) and E)

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How does an order getter differ from an order taker? Which would you expect a Schwan's home food truck delivery salesperson to be? Support your answer.

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An order-getter is responsible for creat...

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One of the most significant issues of online retailing is _____.


A) domain names
B) design of websites
C) direct selling
D) advertising
E) security

F) A) and E)
G) C) and D)

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Mullin, Inc. purchases supplies such as paper and seat covers directly from manufacturers and then sells them to other firms. Mullin, Inc. is a(n) _____.


A) retailer
B) wholesaler
C) functional middleman
D) agent
E) producer

F) A) and B)
G) A) and C)

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Radio advertising is the most expensive advertising medium.

A) True
B) False

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Maria's Flower Emporium specializes in growing delicate plants for wealthy consumers around the world. Because of the fragile nature of the products, they need to spend as little time as possible in transit. Maria should use trucks to transport her products.

A) True
B) False

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Kaitlyn demonstrates how her company's new professional stain remover works. This demonstration is part of the ____ step of the personal-selling process.


A) prospecting
B) answering objections
C) closing the sale
D) making the presentation
E) approaching the prospect

F) A) and C)
G) A) and D)

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A highly specialized mode of transportation that is used primarily to carry petroleum and natural gas is _____.


A) pipelines
B) airplanes
C) railroads
D) ships
E) trucks

F) B) and E)
G) B) and D)

Correct Answer

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When a producer wants to give its products the widest possible exposure in the marketplace, it chooses intensive distribution.

A) True
B) False

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All of the following are helpful in evaluating the effectiveness of advertising except:


A) past sales.
B) responses to coupon offers.
C) salespersons' salaries.
D) consumer surveys by research organizations.
E) current sales.

F) A) and C)
G) A) and B)

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​A(n) ____ has information about the product and encouragements to buy it. It is often prepared and set up by manufacturers and wholesalers.


A) ​point-of-purchase display
B) ​trade show
C) ​frequent-user incentive display
D) ​end-cap display

E) All of the above
F) None of the above

Correct Answer

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Lisa is in charge of maintaining good relationships between her organization and local government, business leader groups, and the general public. Lisa's responsibilities can be called _____.


A) advertising
B) personal selling
C) press coordination
D) sales promotion
E) public relations

F) A) and C)
G) B) and D)

Correct Answer

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