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Using more than one basis for departmentalization is the rule rather than the exception for larger firms.

A) True
B) False

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The span of control is the number of subordinates who report directly to one manager.

A) True
B) False

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The book, The Wealth of Nations, published in the eighteenth century, emphasizes the power of


A) job rotation.
B) technical job training.
C) job specialization.
D) job design.
E) assembly-line production.

F) A) and E)
G) B) and E)

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Dana is assigned to create a training program for newly hired mortgage loan officers. She has the ____ to complete this assignment.


A) authority
B) delegation
C) network
D) responsibility
E) accountability

F) B) and C)
G) C) and D)

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Which of the following is not one of the four basic forms of organizational structure?


A) Informal
B) Network
C) Line
D) Line-and-staff
E) Matrix

F) A) and C)
G) A) and E)

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Airo Corporation has a traditional structure. It wants to change to a project structure that will allow more interaction among functional groups. Which structure would you suggest?


A) Network
B) Formal
C) Matrix
D) Informal
E) Line

F) A) and C)
G) B) and E)

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Dramatic Expressions Dramatic Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers. Wanda is the CEO of the company. She feels that there is not enough specialization within the company and wants to organize the business in a different way. Wanda thinks that the company would be more effective if it were to switch to a new way of organization. For example, there could be a manager in charge of the candles, a different manager in charge of the entertainment centers, and so on. Another issue that Wanda wants to resolve is that of delegation. She believes that if she could improve her delegating, employees would feel more empowered and want to go above and beyond what they are required to do. There are certain reasons that Wanda has a hard time delegating to others, but she is confident that the problem will be overcome if she works on it. -Refer to Dramatic Expressions. What would be an alternative to specialization if negative consequences were to develop at Dramatic Expressions?


A) Organization
B) Occupation
C) Circulation
D) Rotation
E) Generalization

F) C) and E)
G) A) and E)

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Among an ad hoc committee, a standing committee, and a task force, only a standing committee is relatively permanent.

A) True
B) False

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Which of the following is most characteristic of a line structure in an organization?


A) Flexibility that allows an organization to adjust quickly
B) Raises moral and nurtures creativity
C) Teams that may be temporary or disbanded upon an accomplished mission
D) Education decision-making with expert advice from outside sources
E) Quick decision-making and direct accountability

F) B) and E)
G) C) and D)

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Location, product, function, and customer are common bases for a firm's


A) span of management.
B) job design.
C) job specialization.
D) chain of command.
E) departmentalization.

F) B) and E)
G) A) and E)

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A firm organized on the basis of retail customers and wholesale customers utilizes the concept of departmentalization by


A) location.
B) function.
C) customer.
D) product.
E) task.

F) B) and E)
G) All of the above

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Why is job specialization needed?

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Job specialization is the separation of ...

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The span of management plays a direct role in determining the organization's height.

A) True
B) False

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Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called


A) job trading.
B) specialization.
C) departmentalization by function.
D) job enlargement.
E) job rotation.

F) B) and E)
G) C) and E)

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A manager with few subordinates is said to have a


A) narrow span of control.
B) flat organizational structure.
C) managerial hierarchy.
D) matrix structure.
E) wide span of control.

F) A) and B)
G) C) and D)

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The matrix organizational structure facilitates greater communication between employees.

A) True
B) False

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The head of the marketing department at CBS Environmental, Inc. supervises twelve people in her department. This represents her


A) chain of command.
B) degree of specialization.
C) level of authority.
D) span of management.
E) nature and degree of departmentalization.

F) B) and D)
G) B) and C)

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Corporate culture has little real influence on the performance of a firm.

A) True
B) False

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What are the advantages and disadvantages of a matrix structure?

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Answers will vary. Disadvantages include...

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In a furniture factory, one worker cuts the wood according to the design, another glues the furniture together, and another stains and finishes the furniture. This is an example of


A) departmentalization.
B) decentralization.
C) job specialization.
D) job rotation.
E) an automated assembly line.

F) D) and E)
G) A) and D)

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