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Max Weber used the term ________ to describe middle managers whose job was to implement the orders of top management:


A) management
B) autocrats
C) staff personnel
D) bureaucrats

E) None of the above
F) B) and C)

Correct Answer

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Carlos is the person to see in the welding department if you are a new employee.While he is not a manager,he is the person that most of the others in the department look to for advice and assistance.Carlos is an important member of the firm's:


A) supervisory management.
B) participatory control.
C) informal organization.
D) closet cabinet.

E) A) and B)
F) B) and C)

Correct Answer

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In Weber's view of a bureaucratic organization,the organization demanded:


A) a spirit of pride and loyalty among the workers.
B) cross-functional teams.
C) clearly established rules and guidelines that were to be precisely followed.
D) self-managed teams.

E) C) and D)
F) A) and D)

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If companies follow the theories of Fayol and Weber,which of the following scenarios is likely to result?


A) Organization design will be benefit by the emergence of quick decision-making.
B) Organization design will eliminate systems of hierarchy and chains of command due to their hindrance of esprit de corps.
C) Organizations that grow will develop several layers of management and the time that it takes to make a decision will increase.
D) There will be a significant reduction of work force due to specialization and departmentalization.

E) C) and D)
F) B) and C)

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Some companies have created hybrid versions of departmentalization,where they combine two or more traditional ways of departmentalizing.

A) True
B) False

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Which of the following describes a temporary networked organization made up of replaceable firms that join and leave as needed?


A) Web-based corporation
B) Benchmark outsourcing system
C) Network system
D) Virtual corporation

E) A) and B)
F) B) and D)

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Fayol's principle of esprit de corps says that employees should be divided into small groups that can be directed efficiently by a single manager.

A) True
B) False

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Sam supervised a group of people in a very large organization.The refrigerator in the lunchroom stopped functioning.Although he started the paperwork on the day it died,the refrigerator request went out for bid;two middle managers needed to approve it;and,the purchasing director had final approval.The refrigerator arrived six months later.Max Weber would have approved of the detail and documentation Sam's company accumulated to back-up the purchase.

A) True
B) False

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The Nutmeg Soccer Club outsourced its accounting work.This suggests that management at Nutmeg does not believe that accounting is one of the firm's core competencies.

A) True
B) False

Correct Answer

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Including customers and suppliers on cross-functional teams violates the interests of stockholders.

A) True
B) False

Correct Answer

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Employees who perform functions that advise and assist line personnel are known as:


A) middle managers.
B) empowered workers.
C) secondary employees.
D) staff personnel.

E) None of the above
F) A) and B)

Correct Answer

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Henri Fayol and Max Weber are best known for their contributions to:


A) production theory.
B) marketing theory.
C) organization theory.
D) finance theory.

E) All of the above
F) C) and D)

Correct Answer

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To better serve customers,many firms are restructuring to empower front-line employees.

A) True
B) False

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International Inns and Conference Centers [IICC],a national chain of professional event centers utilizes a centralized authority structure.Which of the following provides the most likely explanation for why management at IICC would favor centralized authority?


A) Top management at IICC intends to empower its first-line employees.
B) Top management at IICC wants to improve customer service response time.
C) Top management desires to maintain a uniform image and high quality service.
D) IICC wants to utilize a cross-functional organization.

E) A) and B)
F) A) and C)

Correct Answer

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Molly,a production line employee at Holiday Industries learned from a friend at her coffee break that one of the managers in accounting is about to be fired.She is eager to learn if other friends at Holiday know any more about the situation.This flow of information is an example of Holiday's grapevine.

A) True
B) False

Correct Answer

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HairTrend,a cosmetology trade publication,utilizes the resources of other organizations as needed.Business relationships are temporary and flexible.HairTrend is a networked organization made up of replaceable firms that join the network and leave it as needed.This unique organization is an example of:


A) competitive benchmarking.
B) a virtual corporation.
C) core competency ranking.
D) real time transparency.

E) C) and D)
F) A) and B)

Correct Answer

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Cross-functional teams work well when leadership of the team is shared.

A) True
B) False

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Some business organizations still follow the 1940s organizational theory of Max Weber.

A) True
B) False

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In order to improve services to customers,Northwest Electric,a regional monopoly recently rated their company's processes and products against the results achieved by the world's best at similar processes and products.Northwest Electric has adopted a policy of international standardization.

A) True
B) False

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As a new employee in a bureaucratic organization,Nancy can expect a great deal of independence and authority.

A) True
B) False

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