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Exam 10: Motivating Employees

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Question 121

True/False

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Maslow believed that lower-level needs may emerge at any time when they are not met and take our attention away from higher-level needs.

A) True
B) False

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Question 122

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Maslow classified the needs for basic items such as food,water,and shelter as:

A) safety needs.
B) sustenance needs.
C) physiological needs.
D) self-actualization needs.

E) B) and C)
F) B) and D)

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Question 123

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It is important when dealing with today's culturally diverse workforce that managers maintain a consistent motivational approach for everyone.

Reprimands,pay reductions,and suspensions are all examples of:

Special parking areas,dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.

Jimmy is a talented musician,and has already won a number of awards.Still,he practices about two hours every day,trying to reach his highest potential.Jimmy is motivated by self-actualization needs.

To implement self-managed teams,managers at most companies must reinvent work.

Harrison is a manager at the local post office.He wants to find ways to improve worker motivation,and has read about the Hawthorne studies conducted by Elton Mayo and his colleagues.He believes these studies offer important insights into what motivates employees.Harrison is not likely to support the methods and ideas associated with scientific management.

Lisa is a Gen Xer who has just been promoted to a management position.If she is like many of her generation,one of Lisa's biggest problems is likely to be her inflexibility and difficulty at working collaboratively with other employees.

Which of the following is not considered one of Herzberg's strategies for creating enthusiasm at work?

As a contemporary manager,your employees will be motivated to provide you with important feedback if:

The tendency of employees to behave differently when they know they are being studied is known as the Taylor effect.

According to expectancy theory,the amount of effort employees exert on a specific task depends on their:

A major problem with the MBO approach is that it provides no way for employees to provide input into the goal-setting process.

LivWell Biotechnology Company has four locations in the metropolitan area where you live.You work as a marketing specialist at the oldest and southern most location.Your colleagues at three other locations get ½ hour off each day to work out because there are work out facilities at each of their locations.You know that you make a little more than they do,but after measuring the cost of stopping off at the local physical fitness center on your way home each evening,you realize that your extra compensation would not cover the cost of a gym membership.You are keeping tabs on marketing positions that may open at the other locations.Although you enjoy the people that you work with at LivWell's southern location,you would agree that you are using equity theory,to bring a sense of fairness to what you perceive as an inequity.

The first step in any motivational program is to establish open communication among employees in order to encourage teamwork and cooperation.

Referring to Maslow's Hierarchy of Needs Theory,one would agree that U.S.workers are more often interested in satisfying their physiological and safety needs,as opposed to their self-esteem needs.

The Hawthorne studies found that employees in the experimental group:

If rewards are an important part of an international firm's motivational strategy,consideration should be given to adjusting it for cultural preferences.

Dane works as a sales representative for the Better Butter Company.He is about to meet with his manager to review his progress toward meeting the sales objectives they agreed to at the beginning of the year.Dane likes the fact that managers at Better Butter listen to their subordinates' ideas and get everyone involved in setting goals and objectives.Dane's experience suggests that Better Butter is utilizing: