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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 41

True/False

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Early in the year,manager John Jacobs set reasonable,understandable,and measurable performance standards and communicated these standards clearly to all team members.Because of these efforts,he should be prepared for the next step in the appraisal process.

A) True
B) False

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Question 42

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Off-the-job training:

A) is further development that occurs at the workplace,but after scheduled work hours.
B) focuses only on the skills needed to perform the job.
C) may include higher education.
D) is training that all employees should take-on,on their own,in order to stay competitive in their career fielD.

E) C) and D)
F) B) and D)

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Question 43

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If you aspire to become a sous chef (the second in command in a large restaurant kitchen) ,you will pursue several types of training and development.Your __________ will include learning how to perform as a line chef,as you work your way through pastry,grill,pantry,and sauté.The only way you will learn the variations in the line jobs is to experience them! As a(n) ________,you will work alongside another sous chef for a few years in order to learn how to juggle all the middle management type of activities expected of this professional.Your ____________ training will be extensive,as you go to Culinary School,attend a community college,and/or take management classes to help you learn to minimize conflict in the kitchen as well as improve the productivity of those you manage.

Ben,a 44-year middle manager at a well-known advertising firm,just lost his job.The company downsized due to a significant loss of clients during the last recession.Although Ben's work was considered exemplary in many ways,and his staff had won awards with their creative work,the company decided to let Ben go instead of another middle manager who was also a minority.In a business setting,we call this occurrence __________________.

Charlie plans to hire three outside sales professionals for his small non-profit organization that operates out of a suburb of Chicago.The new recruits know that after a three-month period,only one will remain.He is using a method of recruitment called part-time,temporary employment.

Human resource planning involves the assessment of both the future demand and the future supply of the various types of labor needed by the organization.

According to the Connecting Across Borders box,human resource managers will be able to count on the superiority of American business practices as they help manage a global workforce.

Job simulation is used to train astronauts,airline pilots,and ship captains.

As part of the HR planning process,the manager begins by assessing the current labor situation at his/her company.Essentially,this means:

At a large law firm,Gina works daily as a secretary from 9:00 a.m.until 1:00 p.m. ,when she is replaced by Cassie who works from 1:00 until 5:00 p.m.The arrangement Gina and Cassie have at the law firm is known as:

According to the American with Disabilities Act,which of the following is not an appropriate screening tool?

According to the Connecting with Small Business box in,one way that a small business can attract qualified employees is to hire its customers.

A _________________ is a check of a potential employee's work record,academic record,credit history,and recommendations.

A firm would implement a policy of holding exit interviews if it wanted to:

A reason workers tend to receive fewer promotions than in the past is that:

Artificial intelligence software already exists that will review information provided by an applicant and e-mail a report to a manager with a recommendation as to whether the applicant should be interviewed.

One purpose of employee orientation programs is to initiate new workers to the organization's policies,practices and objectives.

As companies continue to develop women and minorities for management positions,they:

The strategy of giving managers assignments in a variety of departments in order to expose them to different functions is called apprenticeship training.

Which of the following statements best describes the current view of the role of human resource management within a firm?