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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 221

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Due to the secret nature of performance standards,employees are only permitted to review these standards at the time when they receive their appraisal. When the manager sets the standards that will be the basis for employee performance appraisals,those standards should be communicated with the employee,and the employee should have the opportunity to offer feedback on any job-related responsibilities that may not be clear.

A) True
B) False

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Question 222

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A recent study has shown that the most effective way for most firms to improve worker productivity is to increase expenditures on machinery and equipment.

A) True
B) False

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Question 223

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According to the Reaching Beyond Our Borders box,titled,"Working Worldwide",companies must consider a number of compensation related issues for employees who work abroad.These may include currency conversion issues,special concessions such as travel and housing allowances,differences in health care standards in different countries,and even vacation benefits. As mentioned in the Reaching Beyond Our Borders box in Chapter 11,compensation related issues include currency conversion issues,special concessions,health care standards,vacation benefits,taxation issues,and overall business cultures abroad.

The amount most businesses spend on selecting and training workers is relatively low.

Besides increasing productivity,a good training program can increase a firm's retention rates.

When Sally Miller was hired to a lower-level management position at Zinwick and Associates,she was introduced to Wendy Hopper,and told that Wendy would be her mentor.As a mentor,Wendy will coach and guide Sally,introduce her to the right people,and be her organizational sponsor. A mentor supervises,guides,and coaches selected lower-level employees,introduces them to the right people,and acts as their sponsor within the organization.

Many firms now offer their employees ___________ benefits,such as on-site haircuts and free breakfasts,which help employees maintain a balance between work and family life.

Danielle relies on summer earnings to fund her next year at the university.When she tried to get her old high school summer job back at local Cool Rags Clothier,she learned that the manager no longer hires college students during the summer months.Which of the following strategies do you recommend that Danielle pursue?

A mentor is a manager who supervises,coaches,and guides selected lower-level employees,and generally acting as their organizational sponsor.

A __________ is a two-part process.One part explains what an employee would actually do at various jobs.

As part of the HR planning process,the manager begins by assessing the current labor situation at his/her company.Essentially,this means:

The marketing manager at Cool Rags,Inc. ,was very critical of the way one of the distribution analysts was handling negotiations with a manufacturer in Malaysia.On a number of occasions,she thought the discussions could have resulted in more of a win-win situation.In order to follow correct procedures,the manager made notes on these issues and decided to wait until the performance appraisal,eight months down the road,to discuss the situation with the analysts.If Cool Rags has a formal performance appraisal process in place,this is the best approach to this situation. According to Figure 11.4,"Conducting Effective Appraisals and Reviews",it is not appropriate to wait until the formal performance appraisal to address problems with an employee's work.

Which of the following strategies is used by a human resource manager whose goal is to fill an open position from within the company?

Keep on Truckin' School for Truck Drivers is proud of its training methods.Before its students are ever allowed on the road with a big rig,they are taught safe driving techniques with the help of sophisticated,computerized equipment that comes as close as possible to duplicating real driving conditions,right down to the sights,sounds,bumps and vibrations experienced on the road.Keep on Truckin' is using a training method known as job replication. Job simulation is the use of sophisticated equipment to duplicate job conditions and tasks so that trainees can learn skills before using them on the job.

Which of the following statements about home-based work and telecommuting is most accurate?

Shadowing is another term used to refer to _____________.

With the advent of more sophisticated technology,employers who operate locally and globally and want all employees to receive the same training may opt for _____.

Most experienced workers have a clear idea of what is expected of them even if managers do not communicate their expectations explicitly.

Most companies that have tried job sharing have concluded that the extra cost of hiring and training additional workers outweigh its benefits.

Skill-based pay is a method of compensating teams in which base pay is raised when team members learn and apply new skills.