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Exam 11: Human Resource Management: Finding and Keeping the Best Employees

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Question 211

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CareerBuilder and the Monster are examples of:

A) web browsers.
B) career interest surveys.
C) Internet services firms can use to recruit employees.
D) magazines that list job opportunities by skill requirements and geographic location.

E) A) and C)
F) None of the above

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Question 212

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Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?

A) ADA has had no real impact,since most businesses have always been sensitive to the needs of disabled workers.
B) Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement.
C) Most firms are finding that the cultural changes required by ADA are more difficult to implement than the structural changes.
D) Businesses have found that even with the changes required by ADA,disabled workers are simply not capable of handling most types of jobs.
E) Many of the structural changes required by ADA are relatively simple and inexpensive.Most firms have little trouble with these structural changes.However,the cultural changes required to accommodate disabled employees often are more difficult.For example,many managers used to think that fairness required them to treat all employees the same way.HR law specifies that accommodation means: treating employees according to their specific needs.

F) A) and B)
G) None of the above

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Question 213

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A major characteristic of a compressed workweek is that:

Elise is the manager in the finance department for a company that competes in a service industry.If her company is like most contemporary firms,Elise will leave almost all aspects of human resource functions to specialists in the human resource department. Human resource management has become so important that it is no longer the responsibility of just one department.Most human resource management functions are now shared by professional human resource managers and the other managers within the organization.

One way firms have made the application process more efficient and effective is by:

According to the American with Disabilities Act,which of the following is not an appropriate screening tool?

A 360-degree review will include the opinions of an employee's subordinates,as well as those above him/her in the organization structure,and those who work alongside the employee in comparable positions.

Job sharing has received a great deal of attention in recent years as more women with small children have entered the labor force.

Today's workers have an increased demand for benefits tailored to their individual needs.

the person filling the position is already familiar with the organization's culture and procedures.

The two most common compensation methods for teams are:

Telecommuting can actually save employers money by reducing their need for office space.

The primary reason that companies do performance appraisals is to improve worker performance.

The reason industries such as robotics and biotechnology have grown rapidly in recent years is that the United States has a surplus of highly educated and experienced workers available for employment in these fields.

Ruth Gray is a manager who takes pride in her ability to be fair and impartial.She treats all workers the same way,and evaluates them all using the same standards.Ruth is likely to have difficulty with the adjustments needed to accommodate disabled workers. Accommodation of disabled workers requires managers to treat people in accordance with each person's needs.Managers who feel that fairness means treating everyone the same way often have a difficult time adapting to the need for accommodation.

What is the purpose of a performance appraisal? What are the major steps involved in the performance appraisal process?

The last step in the performance appraisal process is to discuss the results with the employee.

All states in the U.S.require pre-employment physical exams to select groups of applicants. While some states require pre-employment physical exams,the law requires that any firm requiring pre-employment exams will request the same of all applicants.Pre-employment exams should not be used as a screening mechanism.

A job description identifies and describes the type of person who should perform the job,including important qualifications such as deduction,skills,and experience.

Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring,firing,or compensation,based on race,religion,creed,sex,or national origin.