Question 1

In what area does General Motors earn its highest return on capital?

Accepted Answer

A)  selling cars
B)  selling logo merchandise
C)  financing
D)  selling racing engines
E)  post-sales parts and serviceF) A) and E)
G) A) and C)

Question 2

Marketing is the central core function of every company.

Accepted Answer

A) True 
 B)False

Question 3

The finance function is responsible for

Accepted Answer

A)  sales, generating customer demand, and understanding customer wants and needs
B)   plans and coordinates all the resources needed to design, produce, and deliver the merchandise to its various retail locations
C)  planning, coordinating, and controlling the resources needed to produce a company's products and services
D)   managing cash flow, current assets, and capital investments
E)   efficiency and costsF) B) and E)
G) A) and E)

Question 4

Worker participation in decision making is a key feature of scientific management.

Accepted Answer

A) True 
 B)False

Question 5

Which famous economist once suggested that, "The production problem has been solved."?

Accepted Answer

A)  John Nash
B)  Irving Fisher
C)  John Kenneth Galbraith
D)  Adam Smith
E)  John Maynard KeynesF) B) and E)
G) A) and E)

Question 6

Service providers' "back room" activities, like ________________________, often have manufacturing characteristics like ________________________.

Accepted Answer

Check and credit card transaction proces...

Question 7

Why are operations management decisions typically more complex for large companies than for small companies?

Accepted Answer

Because of the size and scope ...

Question 8

Many companies require their suppliers to meet what standards as a condition for obtaining contracts?

Accepted Answer

A)  RFO 6000
B)  PUR 8000
C)  ISO 9000
D)  MACH 5000
E)  SUP 2000F) A) and D)
G) C) and D)

Question 9

What are environmental issues faced by business?

Accepted Answer

air pollution, water...

Question 10

In what company were the Hawthorne Studies conducted?

Accepted Answer

A)  Westinghouse
B)  General Electric
C)  Hawthorne Incorporated
D)  General Motors
E)  Western ElectricF) C) and D)
G) A) and B)

Question 11

Sustainability was an early 1950's management function and focus.

Accepted Answer

A) True 
 B)False

Question 12

OM's transformation role is to add value. Value added is

Accepted Answer

A)  performing activities well for the least possible cost
B)  the net decrease between output product value and input material value
C)  increasing product value in the first stage
D)  the net increase between output product value and input material value
E)  customizing a product, regardless of expense, to satisfy customer needsF) None of the above
G) C) and D)

Question 13

When were the Hawthorne Studies conducted?

Accepted Answer

A)  1770s
B)  1830s
C)  1930s
D)  1960s
E)  1980sF) C) and E)
G) C) and D)

Question 14

What operations management approaches came out of the scientific management movement?

Accepted Answer

moving assembly lines, stopwat...

Question 15

At a factory, the transformation process is a (an)  change of raw materials and components into products.

Accepted Answer

A)  locational
B)  imperceptible
C)  hypothetical
D)  irreversible
E)  physicalF) B) and E)
G) C) and E)

Question 16

The creator of scientific management believed that worker productivity was governed by scientific laws.

Accepted Answer

A) True 
 B)False

Question 17

What is a concept that takes a total system approach to creating efficient operations?

Accepted Answer

A)  lean systems
B)  enterprise resource planning
C)  customer relationship management
D)  management science
E)  management information systemsF) A) and D)
G) A) and C)

Question 18

Which of the following is an example of a "back room" operation for an airline company?

Accepted Answer

A)  serving food and drinks to passengers
B)  collecting tickets and checking passengers in at the gate
C)  loading luggage onto the airplane
D)  demonstrating use of the seat belt and other safety features of the airplane
E)  assisting passengers in getting off of the planeF) B) and E)
G) A) and B)

Question 19

Marketing can always meet the customer's needs.

Accepted Answer

A) True 
 B)False

Question 20

Who popularized the moving assembly line?

Accepted Answer

A)  James Watt
B)  Adam Smith
C)  Eli Whitney
D)  Frederick W. Taylor
E)  Henry FordF) All of the above
G) C) and E)

Exam 1: Introduction to Operations Management

Which famous economist once suggested that, "The production problem has been solved."?

Correct AnswerverifiedShow Answer

Worker participation in decision making is a key feature of scientific management.

Correct AnswerverifiedShow Answer

What is a concept that takes a total system approach to creating efficient operations?

Correct AnswerverifiedShow Answer

Which of the following is an example of a "back room" operation for an airline company?

Correct AnswerverifiedShow Answer

In what area does General Motors earn its highest return on capital?

Correct AnswerverifiedShow Answer

Marketing is the central core function of every company.

Correct AnswerverifiedShow Answer

The finance function is responsible for

Correct AnswerverifiedShow Answer

Many companies require their suppliers to meet what standards as a condition for obtaining contracts?

Correct AnswerverifiedShow Answer

Why are operations management decisions typically more complex for large companies than for small companies?

Correct AnswerverifiedBecause of the size and scope ...View AnswerShow Answer

When were the Hawthorne Studies conducted?

Correct AnswerverifiedShow Answer

Service providers' "back room" activities, like ________________________, often have manufacturing characteristics like ________________________.

Correct AnswerverifiedCheck and credit card transaction proces...View AnswerShow Answer

Sustainability was an early 1950's management function and focus.

Correct AnswerverifiedShow Answer

OM's transformation role is to add value. Value added is

Correct AnswerverifiedShow Answer

In what company were the Hawthorne Studies conducted?

Correct AnswerverifiedShow Answer

What operations management approaches came out of the scientific management movement?

Correct Answerverifiedmoving assembly lines, stopwat...View AnswerShow Answer

Who popularized the moving assembly line?

Correct AnswerverifiedShow Answer

What are environmental issues faced by business?

Correct Answerverifiedair pollution, water...View AnswerShow Answer

At a factory, the transformation process is a (an) change of raw materials and components into products.

Correct AnswerverifiedShow Answer

Marketing can always meet the customer's needs.

Correct AnswerverifiedShow Answer

The creator of scientific management believed that worker productivity was governed by scientific laws.

Correct AnswerverifiedShow Answer

Correct Answer
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Because of the size and scope ...
View Answer

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Service providers' "back room" activities, like , often have manufacturing characteristics like .

Correct Answer
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Check and credit card transaction proces...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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moving assembly lines, stopwat...
View Answer

Correct Answer
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Correct Answer
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air pollution, water...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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