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Warehouse clubs compete with enhanced service to customers and seldom try to compete on price.

A) True
B) False

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Effective selling involves helping others to satisfy their wants and needs.

A) True
B) False

Correct Answer

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Whole grain breads, bagels, bread sticks, sandwiches, soup, and pastries are products that would be included in the product mix of El Trovodor's Bread Company.

A) True
B) False

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Charging high prices to earn large profits during a time when there is little competition represents a ________ strategy:


A) penetration
B) bundling
C) skimming
D) cost-based

E) C) and D)
F) B) and C)

Correct Answer

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When advertising in global markets it is important to remember that brand names and promotional campaigns can often be translated into a local language differently from what the marketer has attempted to say.

A) True
B) False

Correct Answer

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In the past, ___________________ was an important advertising strategy used in movies. Now it is also used with video games. It can be easily altered to reflect another advertiser, depending upon which advertiser has purchased ad time.


A) product placement
B) direct mail
C) sampling
D) a commercial

E) A) and B)
F) All of the above

Correct Answer

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Sometimes a firm will lower prices below their costs in order to build a customer base.

A) True
B) False

Correct Answer

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Some websites are trying to improve their service by providing assistance from a real person.

A) True
B) False

Correct Answer

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A __________ offers a huge selection of one type of product (such as books, toys, or sporting goods) to dominate that category of goods.


A) department store
B) category killer store
C) saturation retailer
D) cash-and-carry retailer

E) B) and D)
F) B) and C)

Correct Answer

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"I Can't Believe That It's Medicine" is an advertising slogan for a new antacid. The manufacturer claims that their antacid works faster and tastes better than any competing brand. These claims are part of the firm's strategy to achieve:


A) deceptive marketing recognition.
B) the creation of knockoff products.
C) new-product development.
D) product differentiation.

E) A) and B)
F) None of the above

Correct Answer

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Barker Brothers Pens utilizes a strategy of low-priced pens to attract customers and discourage competition. This represents a _______ strategy.


A) high-low
B) bundling
C) skimming
D) penetration

E) None of the above
F) C) and D)

Correct Answer

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The Reaching Beyond Our Borders box titled "Playing the Name Game" explains:


A) the importance of reality TV, and the various TV programs that have become international phenomena.
B) the procedure a business goes through to register its domain name.
C) how the positive appeal of a name can go a long way.
D) how it is important for businesses to play a name game with their customers. A company should produce a product and give it a different name in each country where it is sold.

E) B) and C)
F) B) and D)

Correct Answer

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The major complaint with advertising is that it provides no real benefits to the public.

A) True
B) False

Correct Answer

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In evaluating the best advertising medium to reach a specific target market the clear choice is:


A) cable television.
B) newspapers.
C) network television.
D) direct mail.

E) All of the above
F) A) and D)

Correct Answer

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An effective channel of distribution does more than simply ensure that goods are transported efficiently from producer to buyer.

A) True
B) False

Correct Answer

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Traditional retailers that have begun using the Internet to supplement their physical stores are finding that it not only provides a new way to sell goods, it also requires a new system to distribute goods.

A) True
B) False

Correct Answer

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As a manager at Excitement Foods, Mark is responsible for the firm's Kool'nKreamy brand of ice cream. Recently, he approved a proposal to test market new ice cream flavors. He is also considering the possibility of lowering the price of the ice cream and initiating a new advertising campaign. Mark appears to be a:


A) product development manger.
B) target market manager.
C) brand manager.
D) commercialization manager.

E) None of the above
F) B) and D)

Correct Answer

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The evidence supports the position that promotional efforts specifically designed for individual countries produce:


A) less sales and profits than a global promotional strategy.
B) better results than a global promotional strategy.
C) higher overall costs than a global promotional strategy.
D) superior results only when the product is also produced in each country.

E) All of the above
F) A) and B)

Correct Answer

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Direct marketing involves having a salesperson visit the customer's home or place of business.

A) True
B) False

Correct Answer

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To satisfy consumers managers must learn to listen better than they do now and to adapt constantly to changing market demands.

A) True
B) False

Correct Answer

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