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Exam 8: Structuring Organizations for Todays Challenges

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Question 1

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Raven experienced frustration with her new job at Watchful Eyes Security Systems-that is, until she befriended an assistant, Alyssa, who works in another department. Over lunch in the break room, Alyssa shared with Raven the way things really work at Watchful Eyes. Raven quickly learned that

A) what she learned in her business classes didn't really help her in the real world.
B) an unofficial informal organization exists that she can utilize to help her do her job.
C) organizational culture can be negative.
D) not all businesses have a formal organization.

E) B) and D)
F) None of the above

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Question 2

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Max Weber's principles of organization were similar to those of Henri Fayol.

A) True
B) False

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Question 3

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The basic idea behind the organization design of Fayol and Weber was that management wanted to control workers.

What is a cross-functional, self-managed team? Who would serve on such teams? Why do cross-functional, self-managed teams often lead to networking?

One key to organizational success is to go back to basic principles and build the business on a sound foundation.

As a manager of a small clothing store, Archer favors detailed job descriptions, formal rules and regulations, thorough records, and standardized procedures. He also believes that staffing and promotion decisions should be based strictly on the qualifications of the people under consideration. Archer's attitudes suggest that he is strongly influenced by the ideas of

Job descriptions are an important part of Max Weber's organizational theory.

Departmentalization creates an environment in which people are trained in a variety of managerial responsibilities.

To better organize his lawncare business, Steven is dividing each job into several parts. Mark is the fastest on the riding mower, Manny can rake up every tiny piece left on the lawn, and Steven is a master edger. If he assigns employees to their best strength, what would this action exemplify?

Which of the following is true of cross-functional teams?

Line-and-staff organizations work well in organizations with

The proven success of job specialization lies in the fact that

Team participants in a matrix organization model may report to two managers at one time.

Benchmarking requires organizations to compare each organizational function against the best in the world.

Networking requires transparency to work most effectively.

Josie recently took a job in the marketing department for Beachside Bagels and Bakery. After just a few days on the job, Josie learned that the company has many layers of management, and seems to have a rule to cover almost every situation. These conditions suggest that Beachside Bagels and Bakery is a(n)

A tall organization structure consists of multiple levels of management.

Joelle, a designer for a business that installs underground sprinkler systems for residential and commercial customers, is experiencing some frustration. She has two bosses, Reid and Bryan, who both share the ownership responsibilities of the business. While Reid is in charge of commercial accounts, Bryan is in charge of residential accounts. Sometimes, however, Reid and Bryan double book Joelle's time, creating irritations and animosity. Since they share managerial responsibility, there is no clear way to decide whose accounts are most important. This type of situation represents a violation of Fayol's principle.

Cruz works in the marketing department of a large firm. This is an example of Fayol's division of labor concept.

The line of authority that moves from the top of a hierarchy to the lowest level is called the