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A general term for a middleman that actually buys from producers or other middlemen and then resells goods to consumers is a _____.


A) functional middleman
B) broker
C) retailer
D) sales agent
E) merchant middleman

F) C) and E)
G) None of the above

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How are department stores defined? Mention several examples of department stores.

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Department stores are large retail estab...

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A _____ is a typed page,or e-mail,of about 300 words provided by an organization to the media as a form of publicity.


A) ​news release
B) ​feature article
C) ​cooperative advertisement
D) ​press conference

E) A) and D)
F) A) and C)

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Whirlpool Appliances would most likely use _____ distribution to sell its products.


A) intensive
B) selective
C) patterned
D) exclusive
E) comprehensive

F) A) and E)
G) C) and D)

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_____ refers to the set of activities involved in receiving and storing goods and preparing them for reshipment.


A) Transportation
B) Physical inventory
C) Warehousing
D) Order processing
E) Materials handling

F) B) and C)
G) D) and E)

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Missionary selling consists of processing the purchases of customers who have essentially decided what they wish to buy.

A) True
B) False

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P&T Inc. P&T Inc.is an emerging company that wants to focus on personal selling,sales promotion,and public relations activities.P&T's management understands that personal selling is about the personal communication aimed at customers,but they feel that determining more specifics about the products they sell will allow them to better achieve their goal.Another important route they would like to take is to learn more about the various types of sales promotion.Finally,management would like to focus more on publicity-based PR.By concentrating on these areas,the company believes that it will be able to successfully create a promotional campaign. -Refer to P&T Inc.P&T management knows that ____ is the most effective and least expensive means of communicating product information to a large number of individuals and organizations.


A) advertising
B) personal selling
C) sales promotion
D) public relations
E) corporate promotion

F) None of the above
G) A) and B)

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Marketing organizations that link producer and consumer within a marketing channel are called _____.


A) distributorships
B) warehousing groups
C) marketing intermediaries
D) shopping centers
E) supermarkets

F) A) and B)
G) B) and D)

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Don Martin owns DME Ads Inc.,an advertising agency.At present,the company focuses on advertising only.However,Don plans to expand the company's focus to include all the major elements of an organization's promotional mix.Don feels that expanding the focus in such a way will allow the firm to meet customer needs in a more coordinated fashion.Currently,the firm organizes its work according to the media being used.Don believes this is the most effective way to subdivide advertising.Since television is the most widely used advertising medium,the company spends most of its time on television advertising.DME knows what it takes to get the job done,and it is committed to success. -Refer to DME Ads Inc.As Don plans to expand the company's focus to other major elements of the promotion mix,which of the following should he focus on if he wants to help his clients create and maintain favorable relationships between them and their various internal and external groups?


A) Word-of-mouth
B) Sales promotion
C) Rebates
D) Public relations
E) Personal selling

F) A) and E)
G) B) and D)

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​A _____ is a piece,of up to 3,000 words,prepared by an organization for inclusion in a particular publication.


A) ​feature article
B) ​news release
C) ​cooperative advertisement
D) ​captioned photograph

E) None of the above
F) B) and C)

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Brandie is a specialist in crude oil.She represents buyers or sellers and is generally hired on a temporary basis.She is known for her expertise in crude oil.Brandie in a(n) _____.


A) agent
B) limited-line wholesaler
C) broker
D) commission merchant
E) full-service wholesaler

F) A) and E)
G) B) and E)

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You are in charge of advertising for a golf course in the Northeast.The owner of the course is convinced that once-a-week advertising in the local newspaper will be the most effective method.You feel obligated to warn him that newspaper advertising:


A) has a short lead time because people usually read it and then discard it.
B) is one of the most expensive forms of advertising available.
C) is likely to reach people outside the golf course's market area.
D) is untimely and therefore unlikely to provide any benefit.
E) has become almost worthless with all advertising moving to the Internet.

F) None of the above
G) C) and D)

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Which of the following is the best example of a good advertising campaign objective?


A) Sales will increase as a result of this advertising campaign.
B) This campaign will result in a 5 percent increase in market share.
C) Within two months,this campaign will increase sales.
D) This campaign will result in a 10 percent increase in sales by next February.
E) More customers will know about our company as a result of this campaign.

F) C) and D)
G) A) and B)

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Hope demonstrates how her company's new professional stain remover works.This demonstration is part of the ____ step of the personal-selling process.


A) prospecting
B) answering objections
C) closing the sale
D) making the presentation
E) approaching the prospect

F) A) and E)
G) A) and D)

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L'eggs Pantyhose often sends potential customers free trails of its pantyhose in the mail.This is an example of _____.


A) catalog marketing
B) telemarketing
C) home shopping
D) direct-response marketing
E) mail retailing

F) B) and E)
G) All of the above

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Dollar General and Dollar Tree are considered


A) department stores.
B) superstores.
C) independent retailers.
D) convenience stores.
E) discount stores.

F) B) and C)
G) A) and E)

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Polly,Inc.purchases supplies such as paper and seat covers directly from manufacturers and then sells them to other firms.Polly,Inc.is a(n) _____.


A) retailer
B) wholesaler
C) functional middleman
D) agent
E) producer

F) A) and C)
G) B) and D)

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Automobile manufacturers advertise their cars on the Internet,radio,television,and billboards;in newspapers and magazines;and by direct mail.In this example,radio,TV,newspapers,magazines,and direct mail are called advertising _____.


A) targets
B) campaigns
C) strategies
D) blitzes
E) media

F) B) and D)
G) A) and E)

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All of the following are benefits of advertising except:


A) effects of certain products may be exaggerated.
B) it is not expensive in reaching a large number of people.
C) it lowers prices due to competition.
D) it pays for news and entertainment programming.
E) it provides job opportunities.

F) A) and E)
G) All of the above

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Staples,Babies 'R' Us,and Petsmart are examples of _____.


A) discount stores
B) traditional specialty stores
C) superstores
D) department stores
E) category killers

F) A) and B)
G) A) and C)

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