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Exam 10: Motivating and Satisfying Employees

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Question 1

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Tina Robinson,Inc.(TRI) TRI management has decided to reinvent the culture of the organization.Previously,the company tried to make jobs more appealing by adding more responsibilities to each job description.However,this did not work.Next,the company decided to add flextime.It believed that this would make employees more dedicated. ​TRI then introduced even more work options for employees.For example,management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed,as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. ​Once these teams were formed,TRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Tina Robinson,Inc.As the employees form teams at TRI,they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

A) norming
B) adjourning
C) performing
D) storming
E) forming

F) C) and E)
G) B) and C)

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Question 2

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To retain its key middle managers and to reduce the effect of a bank closure on its incomes,X Bank has established a two-year severance pay package.Theoretically,the bank is motivating employees to stay with the company through

A) positive reinforcement.
B) continual,repetitive reinforcement.
C) negative reinforcement.
D) extinction.
E) disciplinary reinforcement.

F) All of the above
G) A) and D)

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C

Question 3

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Teresa worked hard and successfully as a salesperson for B&J Realty Company.For the past three years,she surpassed her peers in quality and quantity of sales.Yet in comparing pay,she discovered that she makes less than two salespeople who are well liked by management.Consequently,she accepted a higher-paying job with B&J's top competitor.To avoid losing other salespeople like Teresa,management should understand and apply

Discuss the five steps of an MBO program.

A firm characterized by lifetime employment,collective decision making,collective responsibility,slow evaluation and promotion,implied control,nonspecialized career paths,and a holistic concern for employees is called

In the second set of Hawthorne experiments dealing with the piece-rate system,the main conclusion was that

Which of the following is an example of Herzberg's motivation factors?

What are the advantages and disadvantages of a flextime work schedule?

Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?

In 1977,two years after graduating from Yale Law School,Mr.Williams founded the firm Williams Legal Services with two other lawyers.By 2003,the company had expanded to 200 offices in twenty-two states.With growth,the company has found it easy to recruit staffers;however,it has faced other problems,most noticeably dissatisfaction among staff lawyers.Recently staffers in seven Minneapolis regional offices revolted,writing a memo protesting the firm's emphasis on generating fees at the expense of quality legal work.Mr.Williams fired the dissenters.His action toward the dissenters indicates the use of

Tina Robinson,Inc.(TRI) TRI management has decided to reinvent the culture of the organization.Previously,the company tried to make jobs more appealing by adding more responsibilities to each job description.However,this did not work.Next,the company decided to add flextime.It believed that this would make employees more dedicated. ​TRI then introduced even more work options for employees.For example,management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed,as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. ​Once these teams were formed,TRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Tina Robinson,Inc.Previously,what technique did TRI management try in order to make jobs more appealing?

Garrett Enterprise is a well-known company that has been around for many years.However,Mr.Robinson,its CEO,has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Robinson saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. ​He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures,but recently these measures have been unsuccessful. Mr.Robinson also observed that the employees were not engaging with each other.They all seemed to be at ease with each other,but there was very little interaction.When Mr.Robinson asked his top managers to study the situation more closely,they reported that the employees were neither dissatisfied nor motivated. Mr.Robinson decided that things needed to change.He decided that the managers would reward only very good behaviors and punish anything that was considered bad behavior.While this may not be the best option,Mr.Robinson believes that it may work for the near future. -Refer to Garrett Enterprise.When employees interact with each other,what needs are they meeting?

Maslow's hierarchy of needs includes psychological needs,safety needs,social needs,security needs,and self-importance needs.

The second stage of team development,in which teams begin to develop concrete goals,is called

Scientific management is the application of scientific principles to the management of work and workers.

Self-managed teams take over most management functions.

A key technique for increasing employee motivation is

When Tiffany was recognized by the store manager at a store meeting for exceeding all of her past year's objectives and when the announcement of her promotion to assistant store manager was made,which need of hers was filled?

The concepts of Theory X and Theory Y were advanced by

Which of the following forms of reinforcement is considered the most effective?