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Exam 6: Understanding the Management Process

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Question 91

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Rodrigo Tools,concerned about its loss of market share in previous years,has recently implemented several programs to encourage prompt and courteous customer service,employee self-management,and better coordination with suppliers.Rodrigo Tools is making an effort to achieve

A) a quality concern focus.
B) total quality management.
C) total quality commitment.
D) total quality development.
E) quality improvement planning.

F) A) and C)
G) B) and E)

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Question 92

Multiple Choice

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When Sears first decided to sell its merchandise online,the manager in charge of the process had to hire a technical staff to create the website,gather other resources necessary for the project,and ensure the site would be introduced in an effective and efficient manner.This is a description of the manager's ____ function.

A) planning
B) organizing
C) goal-setting
D) motivating
E) controlling

F) D) and E)
G) All of the above

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Question 93

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How does the organization's mission differ from its strategic planning?

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year.To ensure that it reaches this goal,the company could monitor its progress on a quarterly or monthly basis.If the managers at Motorola discover that there is a danger of not achieving this goal,they can take corrective action to adjust for the deficiency.This is a description of the managers' ____ function.

____ resources are used to meet obligations to investors and creditors.

What is the most significant difference between leaders and assembly line workers in regard to affecting the behavior of others?

Kerry works at a hospital where he is responsible for coordinating the activities of managers who oversee the department managers.The hospital is making new door signs for its offices.The painting contractor needs to know what title to put on Kerry's name sign.Which of the following most accurately describes his position at the hospital?

Although Martin is not in top management,he is charismatic and well liked by others in his organization.Other employees often look to Martin to see how he reacts to new policies implemented by top management,and they follow his lead.Martin has ____ leadership in his organization.

Leadership can best be defined as the ability to

When Arnold took a new position at Galbrook Manufacturing Company,the firm was near insolvency.One of Arnold's first acts was to establish specific goals for sales growth and a strategy for achieving them.He also changed the organizational structure and developed an elaborate control system for keeping the company on track.Arnold is functioning in a(n) ____ position at Galbrook Manufacturing.

Identify and describe each of the major steps in the managerial decision-making process.

Foreign competition,poor financial performance,and more demanding customers have encouraged businesses to place more emphasis on quality.

A plan is an outline of the actions by which the organization intends to accomplish its goals and objectives.

Michael Dell is the CEO of Dell,a large computer manufacturer.He started the company himself,building and selling computers during college.Although he does not frequently use these skills now,it is likely that he has good ____ skills.

Of the three styles of leadership,the most effective is the participative style.

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called

Middle managers are generally responsible for developing an organization's mission.

Describe the style of the democratic leader.

Quick and Fast Enterprises has very short deadlines and must have materials out in proper order,intact,billed properly,and routed to the specific individual to whom they are addressed.The CEO has monthly meetings with employees to discuss what can be done to make the business more efficient.At the conclusion of the meetings,the CEO analyzes the input by himself then brings in the heads of finance,materials,logistics,human resources,and operations to provide feedback to questions he has.He also asks them for insight into how the issues have arisen and the possible effects of implementing the changes he is considering.After meeting with the managers,he makes a decision and sends out a memo to all managers with instructions that the changes must be implemented and how he envisions implementation should take place,and the projected timeframe.When he has reached this point,he expects full and complete cooperation and exact compliance with the instructions.What type of leadership style is this CEO most likely using?

When the management of a large grocery store heard that Target might be coming to town,they developed alternative courses of action they could take if their competitive landscape changed.What type of plan did they develop?