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Exam 6: Understanding the Management Process

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Question 51

Multiple Choice

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If Kmart states that it is going to spend $100 million in advertising in the upcoming year to help increase its market share,it is explaining part of its ____ plan.

A) tactical
B) operational
C) strategic
D) contingency
E) directional

F) All of the above
G) A) and B)

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Question 52

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A certain chicken company decides that it will become the market leader in the poultry business in five years with a 40 percent share of the market.This statement would be classified as a(n)

A) objective.
B) mission.
C) strategy.
D) operational plan.
E) goal.

F) C) and D)
G) D) and E)

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Question 53

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Lawyers,accountants,and engineers are ____ resources of Microsoft.

Making a successful sales presentation or holding an effective press conference takes quality communication skills.

The coordination of efforts directed at improving customer satisfaction,increasing employee participation,improving supplier partnerships,and facilitating an organizational atmosphere of continuous quality improvement is known as

​Interpersonal skills permit successful managers the ability to deal effectively with other people

American Airlines has established a goal of increasing its profits by 12 percent next year.To ensure that the goal is reached,management monitors profits on a monthly basis.After three months,if profits have not increased by 3 percent,management will take corrective action to get the company on track.By doing so,management is carrying out its ____ function(s) .

Revenues,proceeds from stock sales,and loans from banks are ____ resources for Macy's.

When a business firm implements several programs to encourage prompt and courteous customer service,employee participation,and better coordination with suppliers,it is making an effort to use

As a manager carries out his or her functions,the first step is to control,the second is to organize,and the third is to plan.

Improved customer satisfaction can include developing good working relationships with suppliers,developing self-managed work teams,and improving quality of employee work.

The chief executive officer of Chrysler provides his organization with leadership and overall guidance,and he is generally responsible for interpreting the organization's mission.He would be most properly classified as a(n) ____ manager.

Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

Top managers probably make up the largest group of managers in most organizations.

Managers charged with managing the organization's formal human resources program are ____ managers.

Accounting and investments are areas within which management field of specialization?

In the entrepreneurial style of leadership in an organization,leaders take responsibility for the success or failure of their firm.

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work. ​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details. -Refer to Dazzle Magazine.What type of manager was Miranda at Dazzle Magazine?

Kiara excels in her ability to correctly identify problems within her department,generate reasonable alternatives,and select the best alternatives to resolve the problems.She is also very good at prioritizing issues by the level of their importance and recognizes the underlying reasons for different situations.Kiara uses her abilities to set goals for the organization and meets with other managers to implement the goals and obtain regular reports of their progress.On an organizational chart,where would you be most likely find Kiara's name?

Which of the following is external to a firm and exists independently of a company?