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Exam 6: Understanding the Management Process

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Question 21

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Accounting and investments are specialized areas within financial management.

A) True
B) False

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Question 22

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Top managers rely a great deal on technical skills.

A) True
B) False

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Question 23

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A broad set of plans that outlines alternative courses of action when problems develop is called a strategy.

An aspect of the strategic planning process is to allocate resources to achieve an organization's goals and objectives.

By holding focus groups with employees,Robert Keening of Snow Bird Airlines is employing which aspect of total quality management?

Which of the following items is not a part of planning?

Specific statements detailing what the organization intends to accomplish over a short period of time are called

Implementing a decision requires time,planning,and

An organization's most important resource is its ____ resources.

A positive problem may be viewed as a(n)

Which of the three leadership styles described in the textbook is the most effective? Support your position.

Dazzle Magazine ​Miranda recently switched careers.Previously,she was a college professor,but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine,where she was in charge of the layout.Always open to new ways of doing things,Miranda let her staff implement their ideas at times.Miranda learned firsthand the different roles she had to play as a manager. ​It always got stressful when the publication deadline neared.At one point,there was a major mix-up in the layouts for the front cover.Miranda was not sure of the correct layout because she had allowed one of her employees,Joseph,to modify and run with his idea on this matter.However,she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Miranda quickly looked over the layouts but felt that they still needed some work. ​She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue,so she did not give Miranda an answer.Miranda then went to an employee within her department for advice.That employee suggested some ideas,but Miranda was still not satisfied.Finally,Miranda called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Miranda decide on the alternative that should be implemented.Miranda greatly appreciated the assistance and the suggestion.The final cover design went to press,and that issue of the magazine was successful.This helped Miranda realize that considering the big picture was good,but equally important were the little details. -Refer to Dazzle Magazine.As a manager,Miranda would have played all of the following roles except which one?

The term "satisfice" describes solutions that managers choose that may only adequately solve a problem.

Mondell's lack of effective writing skills and his challenges in speaking to groups of people is causing stress in his job.He's becoming very aware that he needs to improve his ___ skills.

​Digital communications are used by managers

How would you expect top managers to spend most of their work time?

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices,Southwest is using

Common titles for middle managers are office managers and supervisors.

Which of the following would least likely to be considered a threat to an organization?

As an upper-level manager for IBM,Danny is one of many people responsible for allocating organizational resources in order to achieve the key goals of the company.Specifically,Danny is in charge of collecting and analyzing data on consumer preferences in personal computer design and technology and is thus responsible for what general type of resources?