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A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

A) True
B) False

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You were asked to write a report to management indicating the primary advantage of external recruiting. You chose to focus on external recruiting's ability to ____ as its primary advantage.


A) provide strong motivation for current employees
B) help retain quality employees
C) aid in reducing costs
D) bring in new perspectives and varied backgrounds
E) aid in motivating employees rather than causing resentment

F) A) and E)
G) C) and D)

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The development phase of human resources management consists of two important activities: (1) training and development (2) and


A) job analysis.
B) recruiting.
C) motivating.
D) appraising performance.
E) orientation.

F) A) and B)
G) A) and E)

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What is the job evaluation process in terms of the wage structure decision?

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The job evaluation process is a systemat...

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A skills inventory is a computerized list of all the skills a prospective employee needs to fill a position.

A) True
B) False

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The key to successful training and development programs is to


A) be sure they are worth the time taken to conduct them.
B) be sure that the employees participating in them actually need that specific training.
C) go into the training session with a range of possible, but all positive, outcomes.
D) clearly state the objective to be achieved and be sure that the objective is measurable.
E) be sure the employees participating are aware that they will be evaluated at the end of the session.

F) B) and D)
G) B) and C)

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Jefferson, Inc. (JI) Jefferson Inc. (JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits. The company understands that there are effective reward systems that will motivate employees. However, JI management is not sure which would be the best for the company. Compensation, another important area, must also be improved so that it will satisfy all employees effectively. In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated. Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished. The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc. The training of new employees at JI can be carried out through


A) appraisal errors.
B) judgmental methods.
C) turnovers.
D) seminars.
E) rating scales.

F) C) and E)
G) D) and E)

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Employee benefits are


A) nonmonetary rewards.
B) monetary rewards.
C) required.
D) usually not viewed as being part of one's total compensation.
E) temporary incentives.

F) C) and D)
G) A) and E)

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Define the concept of comparable worth, and discuss its advantages and disadvantages.

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Comparable worth, also known as pay equi...

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Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with


A) cost advantages.
B) a marketing edge.
C) minority recruitment advantage.
D) cultural diversity.
E) a human resource advantage.

F) A) and B)
G) All of the above

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Usually, management sets employees' pay levels higher than at comparable firms.

A) True
B) False

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____ is a payment representing some percentage of sales revenue.


A) Profit sharing
B) A bonus
C) A salary
D) A commission
E) A wage

F) None of the above
G) A) and E)

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Universal Dynamics Corporation recently was awarded a $150,000 federal contract. Thus, the government requires the corporation to engage in affirmative action related to


A) recruitment and selection.
B) compensation and hiring.
C) training and development.
D) hiring and firing.
E) planning and interviewing.

F) D) and E)
G) C) and D)

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A reward system in which employees are paid yearly bonuses based on their productivity, with no increase in base salary, is called a ____ strategy.


A) productivity-reward
B) cost-of-living
C) performance-reward
D) pay-for-performance
E) static-salary

F) A) and D)
G) A) and C)

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A specific amount of money paid for each hour of work is called


A) salary.
B) wage.
C) benefits.
D) bonus.
E) compensation.

F) All of the above
G) A) and E)

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Performance feedback is most effective when managers


A) communicate tactfully and honestly with employees being appraised.
B) stress the feedback interview more than the evaluation interview.
C) stress positive performance and downplay negative performance.
D) stress the evaluation interview more than the feedback interview.
E) evaluate their subordinates on a daily basis.

F) A) and E)
G) A) and D)

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Title VII of the Civil Rights Act of 1964 addresses the issue of workplace discrimination based on all of the following except


A) age.
B) sex.
C) race.
D) color.
E) religion.

F) A) and E)
G) C) and D)

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The act that OSHA was created to enforce is the ____ Act.


A) National Labor Relations
B) Occupational Safety and Health
C) Employee Retirement Income Security
D) Age Discrimination in Employment
E) 1964 Civil Rights

F) A) and B)
G) B) and E)

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All of the following are examples of employee benefits except


A) an end-of-year bonus.
B) health insurance packages.
C) pay for time not worked.
D) worker's compensation.
E) unemployment insurance.

F) A) and C)
G) A) and E)

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Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?


A) Tell-and-sell
B) Problem-solving
C) Objective
D) Tell-and-listen
E) Judgmental

F) A) and E)
G) A) and D)

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