Question 1

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications. Obviously, ____ is important in her company.

Accepted Answer

A)   product design
B)   design planning
C)   quality control
D)   inventory control
E)   operations controlF) None of the above
G) A) and D)

Question 2

A group of similar products that differ only in relatively minor characteristics is called

Accepted Answer

A)   inventory.
B)   a product line.
C)   product design.
D)   design planning.
E)   inventory control.F) A) and E)
G) A) and D)

Question 3

Technology that is characterized by high initial costs and low operating costs is termed

Accepted Answer

A)   a quality circle.
B)   capital-intensive.
C)   an industrial installation.
D)   labor-intensive.
E)   a process layout.F) B) and E)
G) A) and B)

Question 4

Texaco uses a synthetic process when it refines crude oil.

Accepted Answer

A) True 
 B)False

Question 5

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café. Amara is in charge of

Accepted Answer

A)   procurement.
B)   corporate buying.
C)   purchasing.
D)   inventory control.
E)   shopping.F) B) and C)
G) A) and B)

Question 6

Materials that will become part of a product during the conversion process are called raw materials.

Accepted Answer

A) True 
 B)False

Question 7

Define design planning. How does it differ from operational planning?

Accepted Answer

Design planning refers to the process of...

Question 8

A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft. What type of layout is most likely in this factory?

Accepted Answer

A)   Output
B)   Fixed-position
C)   Product
D)   Process
E)   Cell-rotationF) A) and E)
G) C) and E)

Question 9

Abbot Laboratory is embarking on a sophisticated technology that requires special skills. To address this problem, the company has decided to recruit employees with the appropriate skills rather than train the existing employees. This decision affects the work of the ____ manager.

Accepted Answer

A)   financial
B)   human resources
C)   personnel
D)   operations
E)   marketingF) C) and D)
G) All of the above

Question 10

During the process of operational planning, management must compare market demand with

Accepted Answer

A)   market supply.
B)   consumer demand.
C)   planned supply.
D)   available human resources.
E)   capacity.F) None of the above
G) B) and E)

Question 11

Purchasing personnel should check the reliability of potential suppliers as well as suppliers' ability to meet delivery schedules.

Accepted Answer

A) True 
 B)False

Question 12

A group of design engineers for Ford Motor Company spend two months in the summer in the Arizona desert researching fuel performance at extreme temperatures. Ford uses the results of these tests to improve the quality of its automobiles. The group of engineers is engaging in

Accepted Answer

A)   applied research.
B)   product design.
C)   basic research.
D)   design planning.
E)   horizon planning.F) B) and D)
G) A) and E)

Question 13

The process of checking and testing products to ensure that they meet specifications is called

Accepted Answer

A)   inventory control.
B)   quality control.
C)   quality inspection.
D)   assurance.
E)   check pointing.F) C) and D)
G) A) and B)

Question 14

When Company Tech decides to produce a new product line and determines the desired capacity and use of technology, the next step is to

Accepted Answer

A)   decide how big to build the new factory.
B)   hire new workers for the facility.
C)   decide whether to build a new plant or refurbish an existing plant.
D)   determine which of the company's existing plants is best suited to produce the new product.
E)   determine what the magnitude of the conversion process will be.F) A) and B)
G) A) and E)

Question 15

An analytical process breaks raw materials into different component parts.

Accepted Answer

A) True 
 B)False

Question 16

The quantity that customers will demand at the going price is called the

Accepted Answer

A)   economic demand.
B)   market demand.
C)   capacity.
D)   consumer need.
E)   inventory.F) None of the above
G) A) and D)

Question 17

Compare and contrast the ideas of labor-intensive and capital-intensive technology.

Accepted Answer

Labor-intensive technology refers to pro...

Question 18

A process layout is used when all products undergo the same operations in the same sequence.

Accepted Answer

A) True 
 B)False

Question 19

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Accepted Answer

A)   five
B)   ten
C)   twenty
D)   thirty
E)   fiftyF) B) and D)
G) A) and B)

Question 20

A service economy is one in which more effort is devoted to the production of goods than to the production of services.

Accepted Answer

A) True 
 B)False

Exam 8: Producing Quality Goods and Services

A group of similar products that differ only in relatively minor characteristics is called

Correct AnswerverifiedShow Answer

Amara is in charge of obtaining the flour, sugar, and other ingredients needed for her employer, Baker's Café. Amara is in charge of

Correct AnswerverifiedShow Answer

Technology that is characterized by high initial costs and low operating costs is termed

Correct AnswerverifiedShow Answer

During the process of operational planning, management must compare market demand with

Correct AnswerverifiedShow Answer

Abbot Laboratory is embarking on a sophisticated technology that requires special skills. To address this problem, the company has decided to recruit employees with the appropriate skills rather than train the existing employees. This decision affects the work of the ____ manager.

Correct AnswerverifiedShow Answer

Trey regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications. Obviously, ____ is important in her company.

Correct AnswerverifiedShow Answer

A process layout is used when all products undergo the same operations in the same sequence.

Correct AnswerverifiedShow Answer

Purchasing personnel should check the reliability of potential suppliers as well as suppliers' ability to meet delivery schedules.

Correct AnswerverifiedShow Answer

Compare and contrast the ideas of labor-intensive and capital-intensive technology.

Correct AnswerAnswered by ExamLex AILabor-intensive technology refers to pro...View AnswerShow Answer

Texaco uses a synthetic process when it refines crude oil.

Correct AnswerverifiedShow Answer

Define design planning. How does it differ from operational planning?

Correct AnswerAnswered by ExamLex AIDesign planning refers to the process of...View AnswerShow Answer

During the period after World War II, the United States was the most productive country in the world for approximately ____ years.

Correct AnswerverifiedShow Answer

A group of design engineers for Ford Motor Company spend two months in the summer in the Arizona desert researching fuel performance at extreme temperatures. Ford uses the results of these tests to improve the quality of its automobiles. The group of engineers is engaging in

Correct AnswerverifiedShow Answer

The quantity that customers will demand at the going price is called the

Correct AnswerverifiedShow Answer

A service economy is one in which more effort is devoted to the production of goods than to the production of services.

Correct AnswerverifiedShow Answer

An analytical process breaks raw materials into different component parts.

Correct AnswerverifiedShow Answer

Materials that will become part of a product during the conversion process are called raw materials.

Correct AnswerverifiedShow Answer

When Company Tech decides to produce a new product line and determines the desired capacity and use of technology, the next step is to

Correct AnswerverifiedShow Answer

A Boeing factory in Everett, Washington, manufactures 787 Dreamliner jet aircraft. What type of layout is most likely in this factory?

Correct AnswerverifiedShow Answer

The process of checking and testing products to ensure that they meet specifications is called

Correct AnswerverifiedShow Answer

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Labor-intensive technology refers to pro...
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Design planning refers to the process of...
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