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Exam 7: Creating a Flexible Organization

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Question 91

Multiple Choice

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A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

A) authority
B) expertise
C) decision-making skills
D) experience
E) responsibility

F) All of the above
G) B) and D)

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Question 92

Multiple Choice

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Boss Queen, Inc. (BQI) Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. -Refer to Boss Queen, Inc. The group of employees that participate in outside activities on the weekend would be considered a(n) ____ group.

A) informal
B) inspirational
C) affirmative
D) business
E) departmental

F) B) and C)
G) A) and E)

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Question 93

Multiple Choice

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Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

Boss Queen, Inc. (BQI) Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge. The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others. -Refer to Boss Queen, Inc. BQI can best be described as a(n) ____ organization.

Probably the most obvious advantage of a matrix structure is that of

An advantage of decision-making by a committee in lieu of an individual is that committee deliberations are always faster than individual decisions.

Mark left his position as a manager of a Target store after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy. This is an example of departmentalization by product.

What are the benefits of job rotation?

The number of workers who report directly to one manager is called

A committee created for a specific short-term purpose is called a(n)

An informal communications network is known as a

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year. This is a(n)

The two types of corporate culture that have low levels of sociability among employees are

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Identify and discuss the major steps in the delegation process.

Which organizational structure is also called a virtual organization?

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of job