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Exam 2: A: Being Ethical and Socially Responsible

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Question 31

Multiple Choice

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What led most directly to increased government involvement with regulating business and its dealings with society?

A) The Industrial Revolution
B) President Kennedy's consumer bill of rights
C) The collapse of the oil industry
D) The Great Depression
E) The end of World War I

F) D) and E)
G) B) and E)

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Question 32

Multiple Choice

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What are the two major problems that affirmative action programs have faced?

A) Quotas and lack of acceptance by some businesspeople
B) Unrealistic expectations and strict enforcement
C) Lack of enforcement and lack of acceptance
D) Reverse discrimination and lawsuits
E) Quotas and the EEOC

F) None of the above
G) C) and E)

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Question 33

Multiple Choice

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Whirlpool fails to provide an instruction manual with a certain type of new washing machine. Which basic consumer right does Whirlpool's action violate?

What would proponents of the socioeconomic model argue to support their position?

What specific area of business communications presents ethical questions by sometimes containing false and misleading messages for adults and especially children?

HGR Chemical Company believes the environmental regulations for its industry are much more stringent than necessary, which likely means

The human resources manager at Swingline, Inc., a manufacturer of office staplers, wants to encourage a more ethical climate in the organization. A likely way for Swingline to do this is to

What are the three major sets of factors believed to affect ethical behavior in an organization?

Define business ethics.

The right to be heard implies that companies should listen to consumer complaints and

The federal agency charged with enforcing laws to protect the environment is the

Early government regulations prior to 1920 that affected American business include all of the following except the

Metabo-Miracle offers a guaranteed weight loss of 10 pounds in one week without dieting or exercise. Thousands of customers purchase the products and about 200 call in with complaints that the product was ineffective. What action should Metabo-Miracle take?

Publix, a southeastern grocery store chain, has signs saying that tips are not accepted and employees are all informed of this policy. However, many of the baggers commonly accept tips from customers anyway and they often compare to see who makes the most. The factor affecting the ethical behavior of Publix's employees is

Which of the following is not one of the steps in developing and implementing a program of social responsibility?

Define the doctrine of caveat emptor.

What is the major source of human emissions of air pollution in the upper atmosphere?

Excellent Air Inc. (EAI) Excellent Air Inc. is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is concerned not only with doing things right, but also with doing the right things. Many of its decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm’s guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been much fewer ethical violations. Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success. -Refer to Excellent Air Inc. The principles that EAI chooses to pride itself on show that the company has

An instruction pamphlet detailing steps for the care and use of a new electric appliance would fulfill which provisions of Kennedy's consumer bill of rights?

Excellent Air Inc. (EAI) Excellent Air Inc. is a well-known establishment in the airline business. It is currently one of the top firms in the industry. The company prides itself on good customer service and being concerned with the broader societal good. EAI management is concerned not only with doing things right, but also with doing the right things. Many of its decisions reflect this philosophy. Initially, the company had a problem with employees reporting their suspicions about unethical behavior to the press instead of to EAI management. As a result, the company made sure its employees knew the firm’s guidelines on fixing ethical issues. EAI also developed a code of conduct based on standards that continue to be upheld within the company. Since the code of conduct has been put in place, there have been much fewer ethical violations. Although employee salaries at EAI are not as high as those at competing firms, the company experiences very low employee turnover. The firm has created a corporate culture that not only makes its employees want to stay, but that also results in higher profits. If EAI can maintain the relationship it has built with its employees and customers, it will have little difficulty keeping up its remarkable success. -Refer to Excellent Air Inc. Since the company created its code of conduct, employees have limited ____, or amount of freedom to perform an unethical act.