Question 1

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

Accepted Answer

A)   File name
B)   File extension
C)   File version
D)   File pathE) A) and B)
F) None of the above

Question 2

What is another name for several small utility programs that are found in the Control Panel?

Accepted Answer

A)   Downloads
B)   System processes
C)   Extensions
D)   AppletsE) B) and C)
F) A) and D)

Question 3

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer.  
Where can Wanda find this information quickly in Windows 10?

Accepted Answer

A)   System Information applet
B)   Windows Information
C)   UEFI/BIOS System information
D)   System windowE) A) and B)
F) C) and D)

Question 4

Which of the following is not considered good customer service? (Select all that apply.)

Accepted Answer

A)   Be on time.
B)   Avoid distractions.
C)   Follow up with the customer.
D)   Disclose the experience on social media.
E)   Meet expectations.F)  Meet timelines, and if not possible, explain why.G) A) and E)
H) All of the above

Question 5

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer.   
What should Sara do when working with the inexperienced customer? (Select all that apply.)

Accepted Answer

A)   Keep a positive attitude.
B)   Frequently ask the customer what she sees on the screen.
C)   Use technical jargon to teach the customer how to understand technicians.
D)   Avoid asking the customer to take steps that might destroy files or settings.
E)   Explain that because of her inexperience, the customer should not try to install the printer.F) A) and E)
G) A) and C)

Exam 1: Windows Versions and Customer Service

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

Correct Answer
verified

What is another name for several small utility programs that are found in the Control Panel?

Correct Answer
verified

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer. What should Sara do when working with the inexperienced customer? (Select all that apply.)

Correct Answer
verified

Which of the following is not considered good customer service? (Select all that apply.)

Correct Answer
verified

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10?

Correct Answer
verified

Exam 1: Windows Versions and Customer Service

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

Correct AnswerverifiedShow Answer

What is another name for several small utility programs that are found in the Control Panel?

Correct AnswerverifiedShow Answer

Sara receives a call from a customer who just purchased her first computer with Windows 10 installed. She is having some issues using the new computer and needs help setting up a printer. What should Sara do when working with the inexperienced customer? (Select all that apply.)

Correct AnswerverifiedShow Answer

Which of the following is not considered good customer service? (Select all that apply.)

Correct AnswerverifiedShow Answer

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified