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Exam 9: Production and Operations Management

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Question 51

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Manny is a production and operations manager who likes to keep track of how various projects are progressing.One of Manny's favorite tools is a bar graph that shows how much work has been completed on the projects that are currently underway and which processes are behind schedule.Manny likes to use a(n) :

A) CAD/CAM diagram.
B) input-output graph.
C) Gantt chart.
D) Targeted Completion Date graph.

E) B) and C)
F) None of the above

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Question 52

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The purpose of computer-integrated manufacturing (CIM)is to unite computer-aided design with computer-aided manufacturing.

A) True
B) False

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Question 53

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The basic reason the term production management has been replaced by the term operations management is that:

In manufacturing,one way to compete with cheap labor is to:

Production manager Marvin McNealy wants to link all the divisions and subsidiaries of his firm's computerized functions into a single,integrated software program that uses a single database.In order to achieve this goal,Marvin could make use of:

X-Sport Industries is a U.S.-based manufacturer of sporting goods.Recently,it has decided to make a major push to sell its products in the European Union.In order to succeed in this new market X-Sport will need to:

Alice's Cookie Company makes a variety of cookies for corporate accounts and restaurants.On a good day,the orders can range from 600-800 cookies,with a variety of uniqueness,although the company is known for delicate shortbread and butter cookies.Some cookies have round shapes,but others are elongated rectangles,and yet others are triangles.The bakers can quickly change the cookie cutting machine to reflect the orders for the day,while computers program the ovens to make those cookies the light golden color they are known for across town.Refrigeration is also computer controlled.Alice's Cookie Company embraces flexible manufacturing and mass customization.

Operations management converts resources into goods and services.

Marilyn's Travel Inc.is a medium-sized travel agency that specializes in vacation packages.It has packages available around the globe-everything from cruises,to beach resort vacations,to historical tours.The customer chooses the amount they would like to pay,the area of the world they would like to visit and what they would like to do.Based on this information Marilyn's Travel uses __________ to delight the customers.

One way to compete with cheap labor is to use robots.

The recent recession greatly affected the state of manufacturing in the U.S. ,resulting in a slow down in production and the loss of jobs.

Perry manages an X-ray imaging services clinic housed adjacent to a large hospital in a major metropolitan area.Although customers are regularly surveyed to determine the level of service they perceive to be receiving,Perry finds it difficult to determine if the clinic is providing the level of service,which would qualify it as an ISO 9000 firm.He explains that the volume of patients requiring urgent care on some days is more acute than on other days.He is confident that the staff is providing the same level of quality on busy days,but surveys indicate that patients do not particularly rate their clinic experience as particularly good on those days.He expects this dilemma because he understands from his recent business class that service companies find it challenging to provide the same high level of service all the time.

In manufacturing,a __________ is used to produce large quantities of a few types of products.

The advantage of computer integrated manufacturing software is that it allows computer aided design machines to communicate directly with computer aided manufacturing machines.

One valid criticism of modern production planning methods such as ERP and MRP is that there is no way to use recent advances in information technology (IT)with these systems.

In service industries such as hotels,quality management training is important to ensure that all employees are "certified" in their positions.

The quality standard for service industries such as luxury hotels is meeting the customers' requests.

Most new manufacturing facilities use:

The production of a bridge,ship,or large airplane usually involves a variable-position facility layout.

What are the ISO 9000 and ISO 14000 standards? Why are they important?