FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 9: Production and Operations Management

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 31

Multiple Choice

Review LaterAdd Note

Review Later

Initially,ATM's (automated teller machines) were introduced so that customers could make withdrawals from their bank accounts,day or night.As the technology improved,the machines offered a variety of services including the acceptance of deposits,the ability to get credit card advances,check your bank account balances,and even purchase prepaid cell phone credit.ATMs now offer:

A) flexible manufacturing for its customers.
B) lean services because it only needs to keep a certain amount of cash in each machine.
C) technology similar to CAD.
D) faster service and mass customization.

E) A) and B)
F) None of the above

Correct Answer

verified

Show Answer

Question 32

True/False

Review LaterAdd Note

Review Later

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

A) True
B) False

Correct Answer

verified

Show Answer

Question 33

True/False

Review LaterAdd Note

Operations managers have learned that quality control is not a never-ending process.Just before you add packaging to the finished product,official company inspectors do a random spot-check.All inspections have to occur at the end of a production run because,only then can the inspector see the total finished product in order to determine if quality is jeopardized.

__________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.

Reviewing the PERT Network below: If it takes 2 weeks for each activity (represented by a box)to be completed,it can be determined that the boxes labeled with No.1 create the critical path because this path of activities takes the shortest time to complete.

Operations management involves inventory management,quality control,and production scheduling.

Companies such as IBM prefer to stay the course and continue to compete by selling products instead of services.

Service organizations find it difficult to provide outstanding service every time because the process is so labor intensive.

___________ utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

Impact Computers wants to set up a planning system that enables it to integrate its production and operations system with those of its suppliers.As its operations management consultant,you explain that it needs a Material Requirement Planning (MRP)system.

__________ is the creation of goods and services using land,labor,capital,entrepreneurship,and knowledge.

ISO 9000 refers to a set of international standards for quality management and assurance.

Facility location is the process of selecting a geographic location for a company's operations.

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n) :

Mass customization is tailoring products to meet the needs of individual customers.

____________ uses computers to help design products.

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

A big advantage of computer integrated manufacturing software is that it:

A Gantt chart is a bar graph showing production managers what projects are being worked on and the stage of development at any given time.