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Exam 9: Production and Operations Management

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Question 131

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Chinese companies use so many robots in its manufacturing sector that it may soon become the world's largest robot market.

A) True
B) False

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Question 132

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Firms that specialize in accounting, finance, and management consulting are all part of the service sector.

A) True
B) False

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Question 133

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In the process of operations management, a firm transforms resources such as raw materials, supplies, and even human resources into goods and services.

Antoine's Creamery, an eastern seaboard ice cream producer, wants to license firms in Europe to produce and sell its products. We can conclude that this is good strategy if it wants to save the money it would cost to be ISO 9000 certified because the EU (European Union), unlike U.S. firms, has not yet adopted these standards.

Enterprise resource planning (ERP) goes beyond the capabilities of MRP because it:

Although lean manufacturing attempts to reduce the amount of labor used in the manufacturing process, it typically does so by increasing the amount of most of the other resources used in the production process.

A big advantage of computer-integrated manufacturing software is that it:

Contemporary operations management planning is an interfirm process. This means:

According to the Making Ethical Decisions box "Do We Stay or Do We Go?" a firm must give its employees _______________ before closing and/or moving to another location.

CAD/CAM makes it possible to custom-design products to meet the needs of __________ with __________.

Under the Six Sigma quality standard the idea is to detect potential problems, in order to prevent their occurrence.

Jason recently graduated with a degree in operations management from a respected university. The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Materials requirement planning (MRP) enables a firm to make sure that the right amount of each material or component is available at the right time to satisfy its production needs.

Marilyn's Travel Inc. is a medium-sized travel agency that specializes in vacation packages. It has packages available around the globe-everything from cruises, to beach resort vacations, to historical tours. The customer chooses the amount they would like to pay, the area of the world they would like to visit and what they would like to do. Based on this information Marilyn's Travel uses __________ to delight the customers.

The selection of a proper site for a business facility is important in the production and operations management processes. Identify and discuss three factors that influence the selection of a site.

The basic reason the term production management has been replaced by the term operations management is that:

Becca works as a new-product development engineer for a company that makes solar panels for residential and commercial purposes. Her company uses PERT network software for all development projects. As she nears the final month of her timeline for completing a new panel, Becca will focus on those activities that are:

Marci Costas is majoring in operations management at Brunau University. Unfortunately, the evolution of the U.S. from a manufacturing-oriented to a service-oriented economy means that Marci will probably find few job openings in her field of study.

A continuous production process is characterized by long production runs that turn out finished goods over time.

The Reaching Across Our Borders box asserts that Germany is the most powerful and respected economy in the European Union.