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Exam 9: Production and Operations Management

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Question 51

Multiple Choice

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Enterprise resource planning (ERP) goes beyond the capabilities of materials requirement planning (MRP) because it

A) gives much more precise cost estimates.
B) finds the critical path and computes its length.
C) monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program.
D) handles research data about more than one product at the same time.

E) A) and B)
F) A) and C)

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Question 52

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A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

A) True
B) False

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Question 53

Multiple Choice

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Most new manufacturing facilities use:

The end result of PERT analysis is an estimate of the total cost of completing a project.

The advantage of computer-integrated manufacturing software is that it allows computer-aided design machines to communicate directly with computer-aided manufacturing machines.

For many firms, operations management has become an interfirm process.

The selection of a proper site for a business facility is important in the production and operations management processes. Identify and discuss three factors that influence the selection of a site.

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

The main objective of lean manufacturing is to

Enterprise resource planning (ERP) is simpler and less sophisticated than manufacturing resource planning (MRP).

The Four Seasons hotel chain offers restaurants with the finest service, elevators that run smoothly, and a front desk that checks people in quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. ________ is responsible for implementing these customer benefits.

________ is a set of international standards for quality management and quality assurance.

ISO 9001 refers to a set of international standards for quality management and assurance.

Star Performance, Inc., a sporting good company, and Fairview Community College are interested in following the lead of other companies and implementing criteria that will lead toward receiving the Baldrige Award. As their advisor, you emphasize that focusing on the measurement of customer satisfaction is one important area where both will need to excel.

In JIT inventory systems a manufacturer normally communicates its production plans to suppliers so that they can deliver needed parts and materials just in time for the manufacturer to use them.

A major purpose of the program evaluation and review technique (PERT) is to identify the minimum time needed to complete a project.

The ability to integrate computers into the design and manufacture of products has had the greatest impact on production techniques in recent years.

The use of ________ has increased productivity along the assembly line and within service-based businesses while simultaneously causing a reduction in jobs for people.

Green Goddess, Inc., is a leading producer of environmentally friendly cleaning agents. As they've outgrown their current facility, Green Goddess is looking for a new site. The company is mainly focusing on sites that are close to major highways and railways and are not too far from the majority of the area's population. This suggests that an important location consideration for Green Goddess is

Someday, ________ could revolutionize the production of many items. For now, however, it is mostly used to create prototypes and molds.