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MasterCard sends a customer a memo that discloses the true cost of borrowing with each billing statement.It does this because it realizes that the customer has the right to


A) choose.
B) obtain credit.
C) be heard.
D) be informed.
E) safety.

F) B) and C)
G) A) and E)

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HGR Chemical Company believes the environmental regulations for its industry are much more stringent than necessary, which likely means


A) they are impossible to comply with.
B) they will not improve the quality of the drinking water.
C) they are unfair to chemical plants.
D) they are too expensive to comply with.
E) HGR is not concerned with the environment.

F) B) and D)
G) A) and D)

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The National Alliance of Business is a combined effort between


A) the EEOC and local government.
B) businesses and community leaders.
C) government and all businesses.
D) businesses and the EEOC.
E) instructors and students.

F) B) and D)
G) A) and E)

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Anne's new necklace breaks the day after she purchases it.She tries to get it fixed or replaced and feels that she has been given the runaround by both the retailer and the manufacturer of the necklace.She is treated rudely and finally told she will have to drive two hours to a company-approved repair center to have the necklace fixed.Anne is certain that her consumer right to ____ has been ignored by both companies.


A) be heard
B) safety
C) be informed
D) service
E) consumer education

F) None of the above
G) B) and C)

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Which organization was established to train the hard-core unemployed?


A) Better Business Bureau
B) Equal Employment Opportunity Commission
C) Environmental Protection Agency
D) Affirmative Action Committee
E) National Alliance of Business

F) All of the above
G) A) and B)

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When Ford discovered the fault with its Pinto model that caused the car to explode easily when hit from the rear, what action should it have taken to preserve basic consumer rights?


A) Ford should have performed a cost benefit analysis to determine whether it would save more money by doing nothing or by rectifying the problem.
B) Ford should have launched a campaign warning consumers of the defect so they would avoid getting in accidents.
C) Ford should have warned consumers of the explosions, recalled all of the defective automobiles, and corrected the problem.
D) Ford should have quietly ignored the problem and phased the Pinto out of its automobile lineup.
E) Ford should have redesigned the automobile to make it safer for consumers in the future.

F) A) and E)
G) A) and D)

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All of the following are arguments against increased social responsibility except


A) "social issues are the responsibility of government officials elected for that purpose."
B) "companies should maximize profits, not solve society's problems, with their time, money, and talent."
C) "because social problems affect society in general, businesses should not be expected to solve these problems."
D) "social responsibility by firms can prevent increased government intervention."
E) "business managers are primarily responsible to stockholders for providing them a good return."

F) D) and E)
G) A) and C)

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The right to choose means that consumers must have a choice of products offered by different manufacturers and sellers.

A) True
B) False

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Megan Miller is an ethics officer at a large financial institution.She likely performs all of the following duties except


A) coordinating ethical conduct.
B) providing advice to employees when they are uncertain.
C) giving top management advice about their decisions.
D) encouraging all employees to be whistle-blowers.
E) determining the punishment for ethical violations.

F) A) and C)
G) None of the above

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XYZ Coffee Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone. She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee." -Refer to XYZ Coffee.Before he got his job, another description for the employee who was hired over Nancy would be _____.


A) an unemployed
B) a minority
C) a whistle-blower
D) a caveat emptor
E) a consumerist

F) A) and D)
G) D) and E)

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Customers are so used to misleading advertising that it no longer infuriates them.

A) True
B) False

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Sponsors of advertisements aimed at children must be especially careful to avoid misleading messages.

A) True
B) False

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XYZ Coffee Nancy is a highly respected person within her community.She is Hispanic in a largely Caucasian-populated area.Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position.After the interview, Nancy felt confident that she would be hired because of her qualifications.However, she did not get a call back.Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend.The company had hired an inexperienced Caucasian male with a history of unemployment.At this point, Nancy was quite aggravated, but she left the issue alone. She ended up asking an associate for an espresso machine.The employee informed Nancy where the machine was located and retrieved it for her.Nancy asked if there were any other espresso machines of higher quality.When the associate said no, Nancy purchased the item and left.After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her.Nancy asked where they had purchased it, and they responded, "XYZ Coffee." -Refer to XYZ Coffee.Nancy is a(n) ____ within her community.


A) outcast
B) active member
C) minority
D) bad influence
E) unethical person

F) A) and E)
G) B) and E)

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Whistle-blowing is informing the press or government officials about unethical practices within one's organization.

A) True
B) False

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Which of the following holds true in the case of social responsibility?


A) It has little or no associated costs.
B) It can be extremely expensive and provides very little benefit to a company.
C) It has become less important as businesses become more competitive.
D) It is generally a crafty scheme to put competitors out of business.
E) It is costly but provides tremendous benefits to society and the business.

F) All of the above
G) B) and D)

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Which president stated that consumers have the right to safety, to be informed, to choose, and to be heard?


A) Franklin D.Roosevelt
B) Dwight D.Eisenhower
C) Lyndon B.Johnson
D) John F.Kennedy
E) George H.Bush

F) A) and E)
G) All of the above

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The recognition that business activities affect society and the consideration of that impact when making business decisions is referred to as _____.


A) business ethics
B) corporate ethics
C) code of ethics
D) community responsibility
E) social responsibility

F) A) and D)
G) None of the above

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What would proponents of the socioeconomic model argue to support their position?

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Proponents of the socioeconomic model, a...

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Investors expect management to do all of the following except


A) consult them on ethical decisions.
B) increase sales.
C) boost the company's profit.
D) increase the return to the investor.
E) make sensible financial decisions.

F) D) and E)
G) B) and E)

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Businesses' record of social responsibility today is much better than in past decades.

A) True
B) False

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