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Exam 6: Understanding the Management Process

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Question 31

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Airplanes, crates, and trucks represent ____ resources for Federal Express.

A) revenue-producing
B) material
C) human
D) financial
E) informational

F) C) and D)
G) A) and B)

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verified

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Question 32

Multiple Choice

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An outline of the actions an organization intends to take to accomplish its goals and objectives is called its _____.

A) policy
B) plan
C) organization function
D) mission
E) control function

F) B) and D)
G) B) and E)

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Question 33

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Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine, where she was in charge of the layout.Always open to new ways of doing things, Rosalea let her staff implement their ideas at times.Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.What type of manager was Rosalea at Dazzle Magazine?

Chris Gomez is a plant manager for National Manufacturing Company.With regard to levels of management, Chris is a(n) ____ manager.

Involving subordinates in decision making and in the assignment of tasks is the democratic style of leadership.

In the role of monitor, the manager actively seeks information that may be of value to the organization.

In carrying out her managerial duties, Pat tells the appropriate marketing manager about a business opportunity and warns the human resources manager about a possible strike.Pat is playing a(n) ____ role.

When interviewing you for an entry-level management position, recruiters will often ask you to describe a problem that you have encountered and how you solved that problem.These recruiters are primarily assessing your ____ skills.

Goals are set only for top-level management.

Grant is a division manager for a large chemical company.He frequently works to implement the strategies set by the CEO and supervises the activities of the supervisors under him.Grant is a ____ manager.

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

Identify and describe each of the major steps in the managerial decision-making process.

Scott is in charge of managing, selling, and distributing the company's products.Scott is a(n) ____ manager.

A plan is an outline of the actions by which the organization intends to accomplish its goals and objectives.

Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.She became a manager at Dazzle Magazine, where she was in charge of the layout.Always open to new ways of doing things, Rosalea let her staff implement their ideas at times.Rosalea learned firsthand the different roles she had to play as a manager. It always got stressful when the publication deadline neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realize that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.The graduate student's assistance represents which step of the decision-making process?

Foreign competition, poor profit performance, and more demanding customers have encouraged businesses to place more emphasis on quality.

Which of the three leadership styles described in the textbook is the most effective? Support your position.

In the last stage of the decision-making process, managers may decide to

Lawyers, accountants, and engineers are ____ resources of Microsoft.

Anthony Stevens is a college graduate trying to gain an entry-level management position with Dell Computer.Although he has relevant previous work experience and a strong resume, his interviews have been very poor.Anthony probably needs to strengthen his ____ skills.