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Exam 8: Producing Quality Goods and Services

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Question 61

Multiple Choice

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An Illinois-based firm crushes materials to make gravel, its only product.The gravel company has

A) few production processes.
B) a focus on human resources.
C) very little utility.
D) many production processes.
E) a focus on financial resources.

F) None of the above
G) B) and D)

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Question 62

Multiple Choice

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Services differ from manufactured goods in all of the following ways except

A) that services are consumed immediately.
B) when compared to manufactured goods, customers will not travel as far to purchase services.
C) the creation of services is usually labor-intensive.
D) services can be stored, and manufactured goods cannot be stored.
E) services are intangible, and it is therefore more difficult to measure customer satisfaction.

F) B) and E)
G) A) and E)

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Question 63

Short Answer

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How does basic research differ from applied research? What is the purpose of development and implementation?

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its _____.

CAD stands for "computer-assisted development programs."

Ford cars and trucks are completed and ready for delivery to customers.Because of this, they are classified as _____.

When Dell decided to produce and market an affordable personal computer, it had to consider a number of issues: product line, required capacity, and use of technology.Dealing with these issues is part of _____.

In a shoe manufacturing plant, all shoes undergo the same operations in the same sequence.The shoes flow from one workstation to the next.This is a(n) ____ layout.

A common planning horizon for production plans lasts for one _____.

The television has undergone a large number of changes since its introduction.For example, Sony now produces not only color televisions but also such innovative products as televisions that include video equipment.This sort of product evolution is referred to as product _____.

Today, the principles of operations management can help managers produce goods but not services.

Jasper Electronics, Inc.(JEI) Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products.Currently, the company has eight locations.It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way.Ross has decided that there are several aspects of the production process that need to be changed or improved.One such aspect is quality control.He also wants to do some research to decide whether the company is moving in the right direction.In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc.As an operating manager, Ross must do all of the following to be successful except

During the process of operational planning, management must compare market demand with _____.

The American petroleum refining industry has experienced serious productivity declines in the past several years.If the industry is to reverse this trend, companies such as Chevron and ExxonMobil, in addition to the government, must take an active role in stimulating productivity.All of the following represent ways to improve productivity except

What advantages do robots have over human workers? What advantages do human workers have over robots?

The objective of purchasing is to ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.

Cisco Systems manufactures computer hardware, uses software programs, and provides networking services to customers.As a result, Cisco uses

When Company Tech decides to produce a new product line and determines the desired capacity, the next step is to

Phil Johnson is the owner of a small firm that manufactures customized oil-drilling equipment.The company's manufacturing facility is organized into a fabrication section, a heat treatment section, a welding section, and a quality control section.This type of plant layout is referred to as a(n) ____ layout.

The United States is a(n) ____ economy because more effort is devoted to providing services than to producing goods.