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Exam 9: Attracting and Retaining the Best Employees

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Question 91

Multiple Choice

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Generally, human resources management is a responsibility shared by line managers and _____.

A) top management
B) unions
C) foremen
D) HRM specialists
E) vestibule centers

F) All of the above
G) C) and E)

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Question 92

Multiple Choice

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At her interview, Andrea Hodge is asked to provide three work-related references.What is the biggest drawback of this selection method?

A) The references are likely to be untruthful when contacted by Andrea's prospective employer.
B) The references are unlikely to be able to verify her reasons for leaving her previous employment.
C) This may give away information about Andrea's previous salary, which will unjustly influence the job offer.
D) Because Andrea provided these references, they are likely to make positive remarks about her.
E) This method can help to verify background information, but it is extremely expensive to use.

F) B) and D)
G) A) and C)

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Question 93

Essay

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Identify and describe the major types of compensation.

Paul wanted to know about the skills and experience needed to qualify for a management position with JCPenney.Thus, he called and asked the personnel specialist to send him a job _____.

OSHA is charged with enforcing Title VII.

Mr.Cole was due to give evaluations of his company's top managers in a few days.He had heard little from Tom Wilson, one of his sales managers, for the past eleven months.On looking over Tom's progress record, Cole saw that Tom usually met his monthly goals.Nevertheless, he was not an outstanding employee.However, this month Tom had submitted a marketing idea that tripled sales for five slow-moving products.When asked to name the outstanding sales manager of the year, Cole could not think of a person more worthy than Tom.Disappointed that they were overlooked, several top managers complained that, in his decision, Cole was

A firm that properly manages cultural diversity can develop cost advantages over firms that do not manage diversity well.

Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.JI management must consider implementing the many different types of benefits.These include all of the following except

Although he is aware that Tim's performance over the past year has not been quite up to standards, Jeff, his superior, left the impression on Tim after a performance appraisal interview that he is doing a great job and to keep up the good work.Jeff has a problem with

Jefferson, Inc.(JI) Jefferson Inc.(JI) is a relatively new company that wants to improve its employee rewards, compensation, and benefits.The company understands that there are effective reward systems that will motivate employees.However, JI management is not sure which would be the best for the company.Compensation, another important area, must also be improved so that it will satisfy all employees effectively.In addition, the company wants to create benefits to keep the employees not just satisfied, but also motivated.Yet another pressing issue is deciding on the training methods that are to be used to successfully teach the new employees. JI believes that it will be on the right path if all of these changes can be successfully accomplished.The company plans to incorporate performance appraisals so it can be sure that the rewards, compensation, and benefits are effectively distributed. -Refer to Jefferson, Inc.If JI management discovers that its female employees generally make less money than its male employees, it may want to study the ____ of positions occupied by men and women.

For a cultural diversity program to be successful, it is essential that

Upper management needs to know the results of training evaluations because

Chevron Corporation is one of the largest integrated oil companies in the world.Its management is assessing the world marketplace and taking steps to sustain the company's competitive position.Chevron is studying external and internal factors that could influence its success.Faced with business competition on a global scale, Chevron is modifying its strategic business model to manage its resources more efficiently.At Chevron, as at competing companies, one of the most important resources is _____.

Human resources management is the sole responsibility of line managers.

For the past ten years, Savco has obtained its best employees from private employment agencies.Now that it has three additional jobs to fill, it will probably continue to use _____.

If the Colgate-Palmolive Company were to develop a replacement chart, the chart would show

Peter Shelly was hurt on the job last week.His medical bills for this injury are covered under

The three types of performance feedback interviews are tell-and-listen, tell-and- sell, and _____.

As a result of the ____ carried out at Weston Company, the position of vice president of marketing was determined to be relatively more important than the position of vice president of finance.

Of the different forms of performance feedback interviews, which is the one whereby both the superior and the employee conduct an appraisal on that employee?