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In preparing for summer sales, Sunsheen Tanning Products is placing in its retail outlets life-size cardboard cutouts of this year's Miss Tan America that attach to existing store displays.The cutout, featuring Miss Tan America in a bikini holding a bottle of lotion, is an example of a(n) _____.


A) deceptive advertising practice
B) outdoor advertisement
C) point-of-purchase display
D) trade sales promotion method
E) in-store demonstration

F) A) and E)
G) C) and D)

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The types of planned shopping centers are


A) neighborhood, convenience, or regional.
B) convenience, community, or neighborhood.
C) community, regional, or national.
D) regional, community, neighborhood, lifestyle.
E) international, neighborhood, or national.

F) A) and E)
G) A) and D)

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Wally's Hardware store is located in a small town in the Midwest.This store would best be classified as a (n) _____.


A) chain retailer
B) discount store
C) independent retailer
D) superstore
E) convenience store

F) C) and E)
G) C) and D)

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Institutional advertising is by far the most common type of advertising and receives the largest share of advertising expenditures.

A) True
B) False

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Post Oak Mall contains two department stores, numbers specialty stores, a movies theater, and various restaurants, Since it does not contain any convenience stores, Post Oak Mall is an example of a (n) _____ shopping center.


A) area
B) neighborhood
C) community
D) urban
E) regional

F) B) and E)
G) A) and D)

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A large restaurant with locations throughout the United States has a long-term partnership with Tyson for its poultry and a produce distributor for its fruits and vegetables.These relationships reduce inefficiencies and costs and result in higher customer satisfaction.This restaurant is successfully using _____.


A) exclusive distribution
B) vertical channel integration
C) supply chain management
D) intensive distribution
E) wholesale intermediaries

F) B) and C)
G) A) and C)

Correct Answer

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Discount stores are self-service merchandise outlets that sell goods at lower prices than usual and


A) locate their showrooms in high-rent districts.
B) offer a wide variety of customer services.
C) operate on lower markups.
D) offer narrow but deep product mixes.
E) provide numerous services to customers.

F) A) and E)
G) All of the above

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When a retail store such as Sears offers a one-day promotion for an extra 15 percent off to customers holding a charge account with them, it is attempting to:


A) draw new customers.
B) invigorate the sales of a mature brand.
C) steady irregular sales patterns.
D) boost sales to current customers.
E) neutralize competitive promotional efforts.

F) None of the above
G) C) and D)

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R&P Inc. R&P Inc.is an emerging company that wants to focus on personal selling, sales promotion, and public relations activities.R&P's management understands that personal selling is about the personal communication aimed at customers, but they feel that determining more specifics about the products they sell will allow them to better achieve their goal.Another important route they would like to take is to learn more about the various types of sales promotion.Finally, management would like to focus more on publicity-based PR.By concentrating on these areas, the company believes that it will be able to successfully create a promotional campaign. -Refer to R&P Inc.During which step of the personal selling process should an R&P salesperson ask the prospect to buy the product?


A) Closing the sale
B) Prospecting
C) Answering objections
D) Approaching the prospect
E) Making the advertisement

F) A) and B)
G) B) and E)

Correct Answer

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When EstΓ©e Lauder offers a free gift with a $15 purchase of its product from a retail outlet, it is specifically using what type of promotional technique?


A) Bribe.
B) Consumer sales promotion technique.
C) Consumer product promotion technique.
D) Trade sales promotion method.
E) Bait-and-switch method.

F) A) and B)
G) A) and C)

Correct Answer

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Intensive distribution is the use of only a portion of the available outlets for a product in each geographic area.

A) True
B) False

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R&P Inc. R&P Inc.is an emerging company that wants to focus on personal selling, sales promotion, and public relations activities.R&P's management understands that personal selling is about the personal communication aimed at customers, but they feel that determining more specifics about the products they sell will allow them to better achieve their goal.Another important route they would like to take is to learn more about the various types of sales promotion.Finally, management would like to focus more on publicity-based PR.By concentrating on these areas, the company believes that it will be able to successfully create a promotional campaign. -The Spirit connection buys team logo gear from manufacturers and then sells the gear directly to consumers.The Spirit connection is a _____.


A) wholesaler
B) functional middleman
C) producer
D) retailer
E) business user

F) A) and B)
G) A) and C)

Correct Answer

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Determining the location and demographics of people in the advertising target, the content of the message, and the characteristics of the audiences reached by various media is done when creating the advertising message.

A) True
B) False

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Advertising may be broadly classified into three groups:


A) selective demand, creative, primary demand.
B) point of purchase, personal, institutional.
C) publicity, point-of-purchase, personal.
D) selective demand, institutional, primary demand.
E) selective demand, institutional, point of purchase.

F) A) and D)
G) B) and E)

Correct Answer

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If Jeans Inc.wants to ensure that customers receive a consistent message about its product, it should use the concept of _____.


A) advertising
B) sales promotion
C) integrated marketing communications
D) personal selling
E) public relations

F) A) and B)
G) A) and C)

Correct Answer

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If Home Depot, Delta Faucets, and Armstrong Floor Coverings pay for a television show about remodeling a kitchen on the Home and Garden Network, these companies are ____ the show.


A) buying time spots for
B) purchasing network time for
C) creating infomercials for
D) sponsoring
E) advertising

F) B) and C)
G) All of the above

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A feature article is a type of publicity that is generally one typed page of about three hundred words.

A) True
B) False

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Compare and contrast institutional advertising and primary-demand advertising.Which type is the American Dairy Association using with its "Drink More Milk" campaign?

Correct Answer

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Institutional advertising and primary-de...

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The sales force for Stanley Tool Corp.has been instructed to offer a 10 percent discount to its retailers on all units ordered in excess of the previous month's order amount.The offer will be extended to Stanley's independent retailers, applicable to several small hardware lines.The objective of this type of sales promotion is to:


A) build up reseller inventories.
B) increase traffic in retail stores.
C) improve shelf space and displays.
D) reinforce advertising.
E) encourage trial purchases of a new product.

F) A) and B)
G) A) and C)

Correct Answer

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Dan has an educational background in computer engineering.He works for IBM by assisting major customers with understanding how to install, use, and troubleshoot their networked computer systems.Dan would be best classified as a(n) _____.


A) trade salesperson
B) technical salesperson
C) order taker
D) design engineer
E) missionary salesperson

F) C) and E)
G) A) and E)

Correct Answer

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