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The production and operations manager at a large shoe factory notices that the total number of hours worked by production employees has increased 12 percent, while the number of pairs of shoes ready for shipping has dropped 6 percent this year over last year.This means


A) the inflation rate is unchanged.
B) the demand for shoes is decreasing.
C) the manager's calculations cannot be correct.
D) productivity has decreased.
E) the gross national product has increased by 6 percent.

F) A) and B)
G) B) and E)

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In a monopoly situation, there is no close substitute for the product or service.

A) True
B) False

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As Rachel Smith and her friends prepare to graduate from college, they are faced with numerous job offers with starting salaries better than they could have imagined when they began college four years ago.Based on this information, which stage of the business cycle would the economy be in?


A) Depression
B) Peak
C) Recession
D) Trough
E) Recovery

F) All of the above
G) B) and E)

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Sony is most correctly classified as a marketing intermediary type of business.

A) True
B) False

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The maker of Hanes pantyhose attempts to set its product apart from the competition.As a result, the company obtained limited control over the price of its product.Achieving price control in this manner is known as


A) advertising.
B) distributional efficiency.
C) low-cost production.
D) niche marketing.
E) product differentiation.

F) A) and B)
G) A) and C)

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If all leading corporations in the soft-drink industry merged, this would


A) encourage pure competition.
B) encourage monopolistic competition.
C) lead to an oligopoly.
D) create a limited monopoly.
E) create a monopoly.

F) C) and D)
G) A) and C)

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Although changes have occurred over the years, ____ is historically considered to have a communist economy.


A) Germany
B) Sweden
C) Norway
D) North Korea
E) Britain

F) A) and E)
G) A) and D)

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Exxon Mobil and Shell are two of the relatively few sellers in the oil-refining industry.Due to the tremendous capital investment required to enter this industry, these companies are insulated significantly from the threat of new competitive entrants and thus have considerable control over price.This market situation is referred to as a(n)


A) cartel.
B) monopoly.
C) natural monopoly.
D) oligopoly.
E) trust.

F) C) and D)
G) All of the above

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For a Pepperidge Farm production facility, managers and employees would be


A) natural resources.
B) capital.
C) information resources.
D) labour.
E) the entrepreneurial resource.

F) B) and D)
G) A) and D)

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In the last decade of the century, ____ became a major force in the economy in regard to business.


A) reduced business profits
B) high interest rates
C) high inflation
D) the Internet
E) shortage of crude oil

F) C) and D)
G) B) and C)

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Inflation is a general rise in the level of prices experienced by people in a nation.

A) True
B) False

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Satellite Communications Jonathan worked for Satellite Communications for twenty years.In the time that he worked there, he learned a lot about the company and how it operated.The company met its sales and revenue goals every year.However, most of the employees had similar educational and cultural backgrounds.He believed that the company could do much better if it cultivated an environment that promoted many different ideas.Additionally, Satellite Communications was mostly focused on how much revenue it earned in a given year.Jonathan felt that the most important goal should be to satisfy customers.He believed financial success would result from focusing on customers. After a lot of consideration, Jonathan decided to open his own business called Universal Communications and hire employees that reflected a more diverse customer base.He was happy to have this opportunity because it was a dream that he had always had.He had always wanted to make his own decisions about what his company would produce and how.The only aspect of the business he was unsure of was pricing, yet he knew this would be important for his ultimate success. -Refer to Satellite Communications.When hiring people, Jonathan thinks it is important to consider


A) unilateral thinking.
B) profit.
C) wage increases.
D) health benefits.
E) cultural diversity.

F) B) and E)
G) C) and D)

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Service businesses employ approximately ___ percent of a western work force.


A) 40
B) 50
C) 65
D) 75
E) 85

F) A) and E)
G) B) and D)

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Productivity is the total output per worker per year.

A) True
B) False

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For firms like Walmart, competition


A) is not a factor that must be considered in a free-market economy.
B) affects smaller businesses but not large chain operations.
C) affects larger chain operations but not smaller businesses.
D) is a rivalry among businesses for sales to potential customers.
E) is a problem that has been eliminated in the twenty-first century.

F) A) and E)
G) C) and D)

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Mondell Weller decides to start a residential landscaping business.How would this business most likely be classified?


A) Manufacturing business
B) Marketing intermediary
C) Service business
D) Corporation
E) Nonprofit organization

F) A) and B)
G) D) and E)

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Satellite Communications Jonathan worked for Satellite Communications for twenty years.In the time that he worked there, he learned a lot about the company and how it operated.The company met its sales and revenue goals every year.However, most of the employees had similar educational and cultural backgrounds.He believed that the company could do much better if it cultivated an environment that promoted many different ideas.Additionally, Satellite Communications was mostly focused on how much revenue it earned in a given year.Jonathan felt that the most important goal should be to satisfy customers.He believed financial success would result from focusing on customers. After a lot of consideration, Jonathan decided to open his own business called Universal Communications and hire employees that reflected a more diverse customer base.He was happy to have this opportunity because it was a dream that he had always had.He had always wanted to make his own decisions about what his company would produce and how.The only aspect of the business he was unsure of was pricing, yet he knew this would be important for his ultimate success. -Refer to Satellite Communications.Which company has the correct objective?


A) Satellite Communications
B) Universal Communications
C) Both of them
D) None of them
E) Not enough information is provided.

F) B) and C)
G) C) and D)

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When Toyota experienced declining sales as a result of quality and safety issues, it began offering buyer incentives to new-car buyers.Nearly immediately, Ford and General Motors began similar promotions.These businesses


A) represent an oligopoly in which there are few sellers, and each seller has considerable control over price.
B) represent a monopoly in which only one firm supplies a product or products.
C) are engaging in monopolistic competition in which there are many buyers as well as a relatively large number of sellers that differentiate their products from those of competitors.
D) are engaging in pure competition, in which no single seller is powerful enough to affect prices.
E) are engaging in monopolistic competition, in which the products are very similar.

F) A) and D)
G) A) and E)

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According to economists, inflation is


A) a general decrease in the level of prices.
B) a general rise in the level of prices.
C) unavoidable, and therefore something beyond the control of government.
D) eliminated by the government.
E) a general problem for countries with command economies.

F) C) and E)
G) A) and B)

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A copyright of a product exists indefinitely.

A) True
B) False

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