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Exam 6: Leadership and Managing a Business

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Question 61

Multiple Choice

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A former CEO at International Telephone and Telegraph had a reputation for publicly humiliating subordinates who annoyed or disappointed him.This manager obviously needed to improve his ____ skills.

A) conceptual
B) diagnostic
C) functional
D) interpersonal
E) negotiating

F) D) and E)
G) A) and E)

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Question 62

True/False

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Controlling is the process of evaluating and regulating ongoing activities to ensure achievement of goals.

A) True
B) False

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Question 63

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In the entrepreneurial style of leadership in an organisation, leaders take responsibility for the success or failure of their firm.

A(n) ____ is a smaller-scale plan developed to implement a strategy.

Which of the following items is not a part of planning?

A manager with ____ skills has the ability to deal effectively with people inside and outside the organisation.

Involving subordinates in decision making and in the assignment of tasks is the participative style of leadership.

An outline of the actions an organisation intends to take to accomplish its goals and objectives is called its

Which of the following is not considered a communication skill that may be essential in management success?

Which of the following would least likely to be considered a threat to an organisation?

A(n) ____ is a type of plan designed to implement tactical plans.

Accounting and investments are specialised areas within financial management.

Shyana has formal power in the Coffee Lovers, Ltd.organisation while Sam has informal power.One of the primary differences between Shyana and Sam is that Shyana has ____ within the organisations while Sam does not.

If Southwest Airlines closely evaluates the products and processes of United Airlines with the intent of improving quality among their own products and practices, Southwest is using

Organising is the process of grouping resources and activities efficiently and effectively to accomplish an end result.

When looking at the company's sales figures, Marta sees that her salespeople have not achieved high sales in Japan.She is at what stage in the managerial decision-making process?

Dazzle Magazine Rosalea recently switched careers.Previously, she was a college professor, but she felt she needed more real-world experience to help her business students more fully.Her passion and commitment led her to become the manager at Dazzle Magazine, where she was in charge of the layout.Always charismatic, energised, and driven, Rosalea expected as much from her employees as she did of herself.Although the recognised leader, Rosalea let her staff implement their own ideas at times. It was a stressful time when publication deadlines neared.At one point, there was a major mix-up in the layouts for the front cover.Rosalea was not sure of the correct layout because she had allowed one of her employees, Joseph, to modify and run with his idea on this matter.However, she could not ask for Joseph's help with the covers because he happened to be out of town at the time.Rosalea quickly looked over the layouts but felt that they still needed some work. She decided to ask the design manager for her help.The design manager did not feel comfortable making a decision on the issue, so she did not give Rosalea an answer.Rosalea then went to an employee within her department for advice.That employee suggested some ideas, but Rosalea was still not satisfied.Finally, Rosalea called one of her top graduate students with whom she had kept in contact and asked her if she could offer some ideas.The graduate student quickly came to the magazine's office and helped Rosalea decide on the alternative that should be implemented.Rosalea greatly appreciated the assistance and the suggestion.The final cover design went to press, and that issue of the magazine was successful.This helped Rosalea realise that considering the big picture was good, but equally important were the little details. -Refer to Dazzle Magazine.Based on how Rosalea performed, how would her leadership style best be described?

Technical skills are more important to the first-line manager than to other managers.

Goals are established for only one year at a time.

As Shelly Toure, manager of the downtown Portland Sears store, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM) ?