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Exam 6: Leadership and Managing a Business

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Question 31

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In the last stage of the decision-making process, managers may decide to

A) strengthen supplier relationships.
B) start the problem identification process all over again.
C) ensure customer satisfaction.
D) continue quality improvement.
E) hand the monitoring task to another manager.

F) D) and E)
G) A) and B)

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Question 32

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The CEO's role at General Electric requires him to spend a great deal of time on planning.This indicates that he is a(n) ____ manager.

A) administrative
B) operations
C) top
D) middle
E) first-line

F) A) and D)
G) B) and E)

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Question 33

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Rocco asks his customers to complete a survey about the service they receive at his company so that he and his staff can make adjustments and improvements.Rocco is focusing on the ____ aspect of total quality management.

Alex notices that sales of the company's best products are declining.He gathers together his sales staff to generate solutions to the decline in sales.He encourages all the participants to generate as many new ideas as possible and forbids anyone from criticising or ridiculing the ideas of others.Alex is using

Most organisations use four types of resources: material, human, financial, and informational.

The ___ leadership style tends to take initiative and be visionary.

The ability to see the big picture is at the heart of a manager's interpersonal skills.

Chris Gomez is a plant manager for National Manufacturing Company.With regard to levels of management, Chris is a(n) ____ manager.

Which of the following is a TQM tool?

Which of the following is not considered a basic step of benchmarking?

Making decisions is an unavoidable part of a manager's job.

A manager who coordinates the activities of operating employees is a(n) ____ manager.

When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner.This is a description of the manager's ____ function.

It is important for a manager to understand the ____ of subordinates in order to encourage effective performance.

Decision making involves identifying the problem or opportunity, generating alternatives, selecting an alternative, and implementing the solution.

Formal leaders have legitimate power that is based on their position within the organisation.

When a manager identifies an opportunity, he or she generates alternatives to pursue the opportunity, selects one of them, implements it, and then evaluates the results.This manager is acting out the ____ process.

Harrington Golf Co.states that it will double its employee staff and decrease its advertising budget by 25 percent in order to keep up with its high customer demand.This is part of its ____ plan.

Operations managers are concerned strictly with the production of goods, not services.

Brenda Simpson is in charge of designing the production layout for a new Saturn plant and also in charge of converting materials into products at the plant.Brenda is a(n) ____ manager.