Question 1

Robots are especially effective in carrying out creative tasks and assignments.

Accepted Answer

A) True 
 B)False

Question 2

In order to build spas ready to be installed, there are only about six tasks that have to be completed.An operations manager determines how long it will take to complete each of these tasks.What scheduling device would be most appropriate for this relatively uncomplicated manufacturing process?

Accepted Answer

A)   Gantt chart
B)   Enterprise materials planning
C)   Critical path assessment
D)   Statistical process control
E)   Flexible manufacturing diagramF) B) and D)
G) C) and D)

Question 3

The examination of work in process for the purpose of controlling quality is called

Accepted Answer

A)   quality control.
B)   inspection.
C)   inventory control.
D)   quality circle.
E)   product design.F) A) and B)
G) B) and C)

Question 4

The choice of a particular location for production facilities

Accepted Answer

A)   depends solely on the transportation costs from suppliers.
B)   depends entirely on the availability of skilled and unskilled workers.
C)   is based entirely on the geographic locations of suppliers of parts.
D)   depends mainly on the arrangement of machinery, equipment, and personnel.
E)   often involves balancing the variables.F) A) and B)
G) B) and D)

Question 5

____ consist(s)  of goods that are awaiting shipment to customers.

Accepted Answer

A)   Raw-materials inventory
B)   Work-in-process inventory
C)   Finished-goods inventory
D)   Supplies
E)   Controlled inventoryF) None of the above
G) A) and D)

Question 6

Product extension and refinement are expected results of a firm's development and implementation effort.

Accepted Answer

A) True 
 B)False

Question 7

The ____ is the sequence of production activities that takes the longest time from the beginning until completion.

Accepted Answer

A)   order of events
B)   Gantt chart
C)   critical path
D)   Routing
E)   minimum processing orderF) C) and D)
G) A) and B)

Question 8

The type of utility on which production and operations management focuses is ____ utility.

Accepted Answer

A)   place
B)   time
C)   form
D)   possession
E)   needF) A) and B)
G) C) and D)

Question 9

Which of the following is the objective of purchasing?

Accepted Answer

A)   Routinely replenish the stock.
B)   Ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.
C)   Select suppliers.
D)   Determine the facility's level of output.
E)   Control inventory and product quality.F) B) and C)
G) B) and E)

Question 10

Carol was recently fired from her job as a purchaser for a grocery store.She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store.Which objective of purchasing did Carol fail to accomplish?

Accepted Answer

A)   She failed to make sure the materials needed were in the proper amounts.
B)   She failed to secure the needed materials at minimum cost.
C)   She failed to obtain the materials needed before they were needed.
D)   She ordered the wrong materials for her company.
E)   She failed to purchase the best quality of materials available.F) All of the above
G) B) and E)

Question 11

In an attempt to regain a competitive edge, firms have

Accepted Answer

A)   reduced production costs by selecting suppliers that offer high-quality raw materials and components at reasonable prices.
B)   used green manufacturing to conserve natural resources and sustain the planet.
C)   used computer-aided and flexible manufacturing systems that allow a higher degree of customisation.
D)   improved control procedures to help ensure lower manufacturing costs.
E)   done all of the above.F) B) and D)
G) A) and C)

Question 12

Major appliance manufacturers have recently adopted a strategy that calls for better quality in their products.One method of implementing this strategy at the operations level is through

Accepted Answer

A)   innovation circles.
B)   a Gantt chart.
C)   PERT.
D)   quality circles.
E)   another layer of resourceful managers.F) A) and B)
G) A) and C)

Question 13

Texaco uses a synthetic process when it refines crude oil.

Accepted Answer

A) True 
 B)False

Question 14

An engine production facility uses a system that involves the entire organisation and utilises a single set of facts used by all of the managers within the facility.The system is an example of

Accepted Answer

A)   a just-in-time inventory system.
B)   materials requirement planning.
C)   manufacturing resource planning.
D)   enterprise resource planning.
E)   an inventory control system.F) B) and E)
G) None of the above

Question 15

Which of the following is not a possible cause of only a small increase in a recent productivity growth rate?

Accepted Answer

A)   The economic crisis in banking and finance
B)   A downturn in home construction and automobile industries
C)   Increased investment in new equipment
D)   Increased government regulation
E)   The tremendous growth in the service industryF) A) and D)
G) D) and E)

Question 16

The objective of purchasing is to ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.

Accepted Answer

A) True 
 B)False

Question 17

Materials that will become part of a product during the conversion process are called raw materials.

Accepted Answer

A) True 
 B)False

Question 18

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys.This ivory is classified as

Accepted Answer

A)   finished-goods inventory.
B)   materials requirements planning.
C)   raw-materials inventory.
D)   work-in-process inventory.
E)   raw supplies.F) C) and D)
G) All of the above

Question 19

When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into Post-It Notes, it is creating

Accepted Answer

A)   reminders for employees.
B)   technological advancement.
C)   productive output.
D)   form utility.
E)   possession utility.F) A) and B)
G) A) and C)

Question 20

In order to compete in the global economy, firms have focused on increasing prices and improving the bottom-line profit amount.

Accepted Answer

A) True 
 B)False

Exam 8: Products and Services

Carol was recently fired from her job as a purchaser for a grocery store.She was told the reason for her dismissal was the almost continuous rotting of large amounts of produce and meat while in the stockroom awaiting sale in the store.Which objective of purchasing did Carol fail to accomplish?

Correct AnswerverifiedShow Answer

The type of utility on which production and operations management focuses is ____ utility.

Correct AnswerverifiedShow Answer

Product extension and refinement are expected results of a firm's development and implementation effort.

Correct AnswerverifiedShow Answer

The objective of purchasing is to ensure that required materials are available when they are needed, in the proper amounts, and at minimum cost.

Correct AnswerverifiedShow Answer

Materials that will become part of a product during the conversion process are called raw materials.

Correct AnswerverifiedShow Answer

The choice of a particular location for production facilities

Correct AnswerverifiedShow Answer

Robots are especially effective in carrying out creative tasks and assignments.

Correct AnswerverifiedShow Answer

The ____ is the sequence of production activities that takes the longest time from the beginning until completion.

Correct AnswerverifiedShow Answer

Texaco uses a synthetic process when it refines crude oil.

Correct AnswerverifiedShow Answer

Which of the following is the objective of purchasing?

Correct AnswerverifiedShow Answer

Steinway, a company that produces concert quality grand pianos, has ivory in storage waiting to be made into piano keys.This ivory is classified as

Correct AnswerverifiedShow Answer

Major appliance manufacturers have recently adopted a strategy that calls for better quality in their products.One method of implementing this strategy at the operations level is through

Correct AnswerverifiedShow Answer

An engine production facility uses a system that involves the entire organisation and utilises a single set of facts used by all of the managers within the facility.The system is an example of

Correct AnswerverifiedShow Answer

Which of the following is not a possible cause of only a small increase in a recent productivity growth rate?

Correct AnswerverifiedShow Answer

____ consist(s) of goods that are awaiting shipment to customers.

Correct AnswerverifiedShow Answer

In an attempt to regain a competitive edge, firms have

Correct AnswerverifiedShow Answer

In order to build spas ready to be installed, there are only about six tasks that have to be completed.An operations manager determines how long it will take to complete each of these tasks.What scheduling device would be most appropriate for this relatively uncomplicated manufacturing process?

Correct AnswerverifiedShow Answer

When 3M satisfies consumers' needs for notepads that will not get lost easily by converting paper and glue into Post-It Notes, it is creating

Correct AnswerverifiedShow Answer

The examination of work in process for the purpose of controlling quality is called

Correct AnswerverifiedShow Answer

In order to compete in the global economy, firms have focused on increasing prices and improving the bottom-line profit amount.

Correct AnswerverifiedShow Answer

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