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Exam 10: Employee Motivation and Team Building

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Question 91

Multiple Choice

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In 1987, two years after graduating from Yale Law School, Mr.Hyatt founded the firm Hyatt Legal Services with two other lawyers.By 2011, the company had expanded to 200 offices in 22 states.With growth, the company has found it easy to recruit staffers; however, it has faced other problems, most noticeably dissatisfaction among staff lawyers.Recently staffers in seven Minneapolis regional offices revolted, writing a memo protesting the firm's emphasis on generating fees at the expense of quality legal work.Mr.Hyatt fired the dissenters.His action toward the dissenters indicates the use of

A) positive reinforcement.
B) negative reinforcement.
C) extinction.
D) punishment.
E) collaboration.

F) A) and B)
G) A) and E)

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Question 92

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The concepts underlying Theory Z were first presented in the 1960 book, The Human Side of Enterprise.

A) True
B) False

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Question 93

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Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.When Mr.Smith talks about implementing a system of rewarding only the best behaviour and punishing bad behavior, which of these theories is he utilising?

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

The equity theory of motivation is based on the premise that people are motivated first by rewards and then by achievement.

The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards.

Which of the following motivational techniques involves expanding a worker's assignments to include additive but similar tasks?

Jon has the chance to be promoted into a higher paid management position if he exceeds his goals in his current position.Thus, he has high ____.He loves the company and is excited about the new position opportunity.Thus, he also has high ____.

Part-time work and job sharing provide flexibility but at the expense of reduced benefits compared to full-time employment.

Regina worked hard and successfully as a salesperson for B&J Realty Company.For the past three years, she surpassed her peers in quality and quantity of sales.Yet in comparing pay, she discovered that she makes less than two salespeople who are well liked by management.Consequently, she accepted a higher-paying job with B&J's top competitor.To avoid losing other salespeople like Regina, management should understand and apply

The theory stating that rewarded behaviour is likely to be repeated and that punished behaviour is less likely to recur is called

Herzberg concluded from his studies that managers should focus on ____ factors to produce long-term dedication from their employees.