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Exam 10: Employee Motivation and Team Building

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Question 21

Multiple Choice

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Geneva receives high praise from her boss when she attracts a new client to her firm.This praise leads Geneva to work hard to obtain more new clients.For Geneva, the praise from her boss was

A) Theory X in nature.
B) unmotivational enforcement.
C) internal reinforcement.
D) negative reinforcement.
E) positive reinforcuement.

F) A) and E)
G) A) and B)

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Question 22

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The basic premise of reinforcement is that behaviour that is rewarded is likely to be repeated and behaviour that is punished is less likely to recur.

A) True
B) False

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Question 23

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According to the hierarchy of needs concept, people satisfy their needs in order of importance.

Victor Vroom's expectancy theory is based on the very simple assumption that

Frederick W.Taylor originated the theory of satisfaction and dissatisfaction.

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?

The director of personnel at Eastern corporate headquarters wants to institute an MBO system nationwide.She should begin by

The high level of morale at Southwest Airlines does not have a significant impact on productivity, absenteeism, and employee turnover.

Alberto Soza's first year as unit supervisor for a local manufacturer was quite a challenge.To encourage his subordinates to meet unit and company goals, he instituted quality circles.These circles were then enabled to directly affect unit operations.Alberto's managerial attitude reflects the assumptions underlying

The team member that places the team's goals first is fulfilling what role?

Gina Robinson, Inc.(GRI) GRI management has decided to reinvent the culture of the organisation.Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description.However, this did not work.Next, the company decided to add flextime.It believed that this would create more dedicated employees. GRI then introduced even more work options for employees.For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other.Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means.The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved.The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc.As the employees form teams at GRI, they should know that each person's role within the group starts to become apparent during the ____ stage of team development.

A manager who believes that employee motivation depends on how much we want something and on how likely we think we are to get it is using

All of the following are accurate statements about the expectancy theory except that

Tom Willis, owner-manager of J&P Manufacturing Company, has tried just about everything to motivate his employees.He has added new fringe benefits, including legal services; he has improved safety conditions; and he has increased employee pay by 7 percent across the board.None of these actions seem to have worked.Now Tom wonders what he should do next.Which of the following would you suggest?

Garrett Enterprise Garrett Enterprise is a well-known company that has been around for many years.However, Mr.Smith, its CEO, has noticed recently that the company is not performing up to par.He has been watching the employees closely.Mr.Smith saw that his workers do only what is required and that no one seems to go above and beyond what is necessary. He thinks this is odd because Garrett Enterprise used to have dedicated employees who felt a real sense of ownership toward the company.Now it seems that the employees need to be watched all the time just to make sure they are doing the minimum required.The company has always tried to help its employees through various measures, but recently these measures have been unsuccessful. Mr.Smith also observed that the employees were not engaging with each other.They all seemed to be at ease with each other, but there was very little interaction.When Mr.Smith asked his top managers to study the situation more closely, they reported that the employees were neither dissatisfied nor motivated. Mr.Smith decided that things needed to change.He decided that the managers would reward only very good behaviours and punish anything that was considered bad behaviour.While this may not be the best option, Mr.Smith believes that it may work for the near future. -Refer to Garrett Enterprise.Based on Herzberg's theory, which of these factors was applied to employees?

One Ford Motor Company slogan is "Quality Is Job One." To implement that concept, Ford instituted a form of quality circles.In addition to improved product quality, these quality circles could be expected to

The need for self-actualisation concerns an employee's desire for

In the second set of Hawthorne experiments dealing with the piece-rate system, the main conclusion was that

If you were a manager who made sure that rewards were distributed to your employees fairly based on their performance and that each employee clearly understood the basis for his or her own pay, you would be using

Chad's boss demoted him when he did not meet his sales goal for the month.This action indicates the use of