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Exam 10: Motivating Employees

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Question 61

Multiple Choice

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The Hawthorne studies were conducted by ________ and his colleagues from Harvard University.

A) Henry Gantt
B) Elton Mayo
C) Peter Drucker
D) John Hawthorne

E) A) and B)
F) All of the above

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Question 62

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Since motivation comes from within an individual, there is little that managers can do to help motivate employees.

A) True
B) False

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Question 63

Multiple Choice

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According to McGregor, Howie's views of his employees suggest he is a ________ manager.

Herzberg's research examined how conditions related to the job itself affected the motivation of employees.

According to Herzberg, which of the following groups of motivational factors would give employees the most satisfaction?

List the generations in the workplace today, and provide at least two characteristics of each generation that affect their motivation.

Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.

The key to achieving task identity is to design jobs that demand the use of many different skills.

The management by objectives model devised by Peter Drucker works best in a dynamic, rapidly changing business environment, where management makes short-term plans.

Serenity accepted a position with Creative Concepts in Houston, Texas. Before her first day, she felt uneasy as she was new to the area and company. However, she was delighted to hear she had the opportunity to play on the company softball team. She quickly made new friends and, through her new friends, learned about her new city. Apparently, her new job satisfies Serenity's ________ needs.

Having just finished a book on worker motivation, Kyle, a small business owner, looks to find a way to increase the productivity of his employees. He found the book's discussion of the Hawthorne studies particularly relevant. Based on his reading, Kyle is likely to view pay increases as the best way to improve employee motivation.

Louis, a supervisor at a web design company, has seen that most of his employees are more productive if he lets them have some freedom and flexibility in how they go about their work. Louis's experience is consistent with the teachings of scientific management.

As Gen Zers are starting to enter the workforce, they are likely to be less cautious and unmotivated to make improvements in the world around them.

The basic principle of equity theory is that employees try to maintain fairness between their efforts and their compensation compared to others in similar positions.

The Hawthorne studies concluded that worker motivation

Equity theory tells us that when employees perceive inequitable treatment they will respond in a manner that will attempt to reestablish fairness.

Even if there are cultural differences across the globe, reward preferences do not vary across cultures.

Until recently, Visual Electronics manufactured Blu-ray players on an assembly line with each worker performing only one simple task. Three months ago, the company began allowing individual employees to assemble entire systems, test the components, and even install the software that Visual Electronics includes with each of its players. Visual Electronics's new production method is an example of

The characteristic of work that is concerned with the amount of direct and clear information employees receive about performance is called

The concept engagement is used to describe the level of passion and motivation that a person has about their work.