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Exam 10: Motivating Employees

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Question 151

Multiple Choice

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Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred. During Jackie's shift, the store was burglarized. Although no one was hurt, Jackie now feels uneasy and fearful during her late night shift. She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting. Management needs to be aware of Jackie's unmet needs.

A) esteem
B) self-actualization
C) physiological
D) safety

E) All of the above
F) None of the above

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Question 152

True/False

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According to equity theory, if employees perceive that their level of effort is greater than their compensation, they will work to increase their productivity.

A) True
B) False

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Question 153

Multiple Choice

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Which of the following problems would indicate that a manager failed to apply the basic concepts of expectancy theory?

When adopting a reward system as part of your international company's motivational strategy, it is not cost effective or beneficial to spend time customizing rewards for each global location.

Why did the results of the studies conducted at the Hawthorne plant surprise Elton Mayo and his fellow researchers? How did these results change the direction of management research?

Theory X management has essentially disappeared from the real world workplace.

used the terms Theory X and Theory Y to describe different attitudes managers have about employees.

According to the Thinking Green box titled, "Green Team Go!", CEO Steve Sarowitz of Paylocity utilized , a form of open communication to motivate his employees to seriously consider a company-wide environmental initiative.

Job combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

When unhappy employees leave a company, the firm normally ends up benefiting financially.

Jill operates her own small business and is a strong advocate of equity theory. Because of her acceptance of this theory, Jill is likely to try to assure employees that they are compensated in a way that reflects their efforts and contributions relative to those of other employees.

If managers want to retain their employees, a good strategy may involve mentoring them for more senior roles in the organization and provide opportunities for job advancement.

Ruth Eday is sorry she ever hired Helen Highwater since Helen's work is sloppy and often late. Moreover, she doesn't get along well with most of the other employees and frequently initiates arguments. According to reinforcement theory, the only effective way for Ruth to deal with Helen's behavior is to wait for Helen to do something good, and then praise and reward her for the result.

In a low context culture, employees are less likely to place emphasis on relationship building. They want to jump right in and get the job done.

Describe the contributions of scientific management to improving worker productivity. What are some of the limitations of this approach?

Which of the following practices would be most consistent with the views of scientific management?

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut. Back in the 1980's, he was selected as a candidate to be the first journalist to fly into space, but NASA decided to take a teacher instead. In some ways, this may appear as though Cronkite was pursuing a self-esteem need; however, having already achieved celebrity status, for Cronkite, his was the pursuit of a self-actualization need.

Herzberg's research identified several factors that did not necessarily motivate employees if they were increased, but could cause employees to become dissatisfied if they were missing or inadequate.

As a group, Millennials tend to be:

Every month Sam Tabor is assigned a different job at Russo & Daughters Financial Consulting. Sam enjoys the task variety and finds that switching jobs on a regular basis keeps the work from becoming boring. Russo & Daughters is using a technique known as job: