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Exam 10: Motivating Employees

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Question 1

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Than Wok emigrated from his war-torn country to the United States almost two years ago. He recently found a job working on an assembly line at a major computer manufacturer. Than left his friends and family behind when he came to the United States. He is lonely and hopes that his fellow employees will accept him so that he can build some lasting friendships. According to Maslow, Than wants to satisfy his:

A) physiological needs.
B) safety needs.
C) social needs.
D) self-actualization needs.

E) A) and D)
F) B) and C)

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Question 2

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According to McGregor, Howie's views of his employees suggest he is a manager. A)Theory A B) Theory J C)Theory X D)Theory Y

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Question 3

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The key to achieving task identity is to design jobs that demand the use of many different skills.

Herzberg found that good pay:

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?

LivWell Biotechnology Company has four locations in the metropolitan area where you live. You work as a marketing specialist at the oldest and southern most location. Your colleagues at three other locations get ½ hour off each day to work out because there are work out facilities at each of their locations. You know that you make a little more than they do, but after measuring the cost of stopping off at the local physical fitness center on your way home each evening, you realize that your extra compensation would not cover the cost of a gym membership. You are keeping tabs on marketing positions that may open at the other locations. Although you enjoy the people that you work with at LivWell's southern location, you would agree that you are using equity theory, to bring a sense of fairness to what you perceive as an inequity.

Alex an employee at Green Spaces Irrigation Systems is pleased that his old supervisor, Wally retired. "Wishy" Wally, as the crew used to call him, seemed like a pretty nice guy, but seldom let Alex know if installations were adequate until something went wrong. The new supervisor starts each day with reviewing yesterday's successes and challenges, and gives everyone opportunity to voice their concerns. One of the best assets of managers is their ability to provide timely feedback and to understand that employees want regular performance reviews.

Recent economic events and demographic trends in Japan have clearly demonstrated the superiority of a Type J approach to management.

Teamwork tends to occur naturally within business organizations regardless of the plans or actions of managers.

Maslow classified the needs for basic items such as food, water, and shelter as:

means acting as a resource to a subordinate by teaching, guiding and making recommendations, without actively doing any of the subordinate's work.

Melody has worked as a secretary at Consolidated Freight Handling for ten years. Although she earns a good salary and has made friends at work, she has been passed-over for promotion twice and feels that no one appreciates her abilities and skills. Melody is concerned with satisfying her:

The trend in many U.S. businesses is toward a Theory Y approach to management.

If you want to understand what motivates Generation X workers, it might be a good idea to study the personal experiences that this group shared - things such as stay at home moms and dads that worked very steady nine to five jobs, with hardly any fear of lay- offs.

The Management by Objectives model devised by Peter Drucker works best in a dynamic, rapidly changing business environment, where management makes short-term plans.

Lynn is in charge of a nursing shift at a hospital. She wants to improve the motivation and performance level of the nurses under her direction. According to expectancy theory, one element of an effective motivational strategy is to:

Frank and Lillian Gilbreth developed the principle of motion economy, which said that every job could be broken down into a series of elementary motions.

Marita is a very talented and ambitious person who likes to work independently and wants to move up in her company as quickly as possible. Marita may become frustrated if she worked in a firm that took a Theory Z approach to management.

Elton Mayo's researchers concluded that worker motivation improved when managers listened to worker's ideas and suggestions.

In order to encourage teamwork between and among managers and employees, top management must create an organizational culture that allows autonomy, decentralizes authority, and rewards good work.