A) acquiring additional firms
B) flattening the organization and empowering employees, allowing them to get closer to the customer
C) increasing the size of its traditional departments to handle 24/7 operations
D) centralizing its decision making to better control its total quality management program
Correct Answer
verified
Multiple Choice
A) operations in high-growth industries.
B) stiff competition.
C) short product life cycles.
D) a relatively unchanging environment.
Correct Answer
verified
Multiple Choice
A) Employees begin to identify with their department and its goals rather than with the goals of the entire organization
B) People in the same department tend to think very differently
C) Departments are isolated from one another
D) Employee skills can be developed in depth
Correct Answer
verified
True/False
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verified
Multiple Choice
A) bureaucratic
B) top down
C) free form
D) decentralized
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verified
True/False
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verified
True/False
Correct Answer
verified
Multiple Choice
A) Workers should be empowered to do whatever it takes to satisfy the needs of customers
B) Workers will be promoted within the organization depending upon "who they know", rather than "what they know"
C) Workers should simply follow well-defined procedures
D) Although top managers must ultimately make the decisions, workers are an important creative resource for a firm, and top management should listen to their ideas
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) Japan.
B) the aerospace industry.
C) the dot com Internet industry.
D) the chemicals industry.
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verified
True/False
Correct Answer
verified
True/False
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verified
True/False
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verified
Multiple Choice
A) acquiring the necessary resources.
B) choosing the best qualified employees.
C) developing an efficient plan of action.
D) determining the work to be done.
Correct Answer
verified
Multiple Choice
A) managers with strong position power.
B) managers who are both technologically savvy and conceptually savvy.
C) better educated, better trained, and better paid employees.
D) a focus on what is best for production.
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) bottom-up
B) decentralized
C) inverted
D) centralized
Correct Answer
verified
True/False
Correct Answer
verified
True/False
Correct Answer
verified
Multiple Choice
A) competency capturing
B) technology swapping
C) benchmarking
D) broadening the knowledge base
Correct Answer
verified
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