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Exam 10: Motivating Employees

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Question 71

Multiple Choice

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According to expectancy theory, the amount of effort employees exert on a specific task depends on their

A) expectations of the outcome.
B) manager's expectations of their performance.
C) perception of the importance of the task.
D) level of needs that are not yet satisfied.

E) B) and C)
F) A) and B)

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Question 72

True/False

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Casey, a Gen Xer, has just been promoted to an upper management position. If she is like many of her generation, one of Casey's biggest problems will likely be her inflexibility and difficulty at working collaboratively with other employees.

A) True
B) False

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Question 73

Multiple Choice

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The findings of the Hawthorne studies led researchers to look more closely at how ________ could lead to better productivity.

Expectancy theory says that employees will be motivated if (1) they can actually accomplish the task; (2) they will be rewarded for their achievement; and (3) the reward will be worthy of their effort.

The best way for U.S. firms to become more competitive is to adopt the Type J approach to management.

Herzberg's research identified the key factors that motivate workers, including company policies and administration, wage rates, interpersonal relations with co-workers, and physical environment at work.

As a manager, Avery works hard to ensure all of her employees are treated fairly. She still, however, gets feedback that implies that some employees don't believe she is fair. This problem most likely results from the fact that

According to Herzberg, which of the following groups of motivational factors would give employees the most satisfaction?

The late famous broadcast journalist Walter Cronkite said that one of his regrets in life was not actively participating in the space program as an astronaut. Back in the 1980s, he was selected as a candidate to be the first journalist to fly into space, but NASA decided to take a teacher instead. In some ways, this may appear as though Cronkite was pursuing a self-esteem need; however, having already achieved celebrity status, for Cronkite, this was the pursuit of a self-actualization need.

The management by objectives model devised by Peter Drucker works best in a dynamic, rapidly changing business environment, where management makes short-term plans.

According to William Ouchi, two of the main features of the Japanese approach to management are individual decision making and rapid promotions.

Open communication strategies include the removal of physical barriers such as separate offices.

Chipper, the marketing director for Tee Time Golf Resort, is making plans for the annual tournament and is trying to determine the prize money for the top golfer. In past years, the resort successfully raised $25,000 through registration fees and sponsorship. This year, Chipper knows he could easily attract some great local talent if he made the top prize $10,000. However, Chipper also knows he cannot afford to announce a $10,000 top prize at the expense of losing out on a portion of the fees of less talented players who may decide not to register. Using expectancy theory rationale, he explains to the general manager that if they set the prize too high, several better-than-average golfers in the area will feel "out of their league" when the top players join in and therefore will be unmotivated to spend their money to participate. Chipper's analysis of the situation sounds reasonable to the general manager

Herzberg's research found that the factor that ranked highest as a motivator was

According to Herzberg, job-related factors that motivated workers to work harder and more productively had one thing in common:

Equity theory tells us that when employees perceive inequitable treatment they will respond in a manner that will attempt to reestablish fairness.

The best remedy for staving off perceptions of inequity is

________ is the term William Ouchi used to refer to the management approach typically used by firms in the United States.

The practice of moving employees from one job to another to make work more interesting is called

If "fun and stimulation" are rated as important job criteria by Millennials, which of the following might be a way to motivate this generation?