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In multilevel marketing, salespeople not only sell the product, they also recruit other people to sell the product.

A) True
B) False

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The main difference between agents and brokers is that agents perform a wide array of marketing functions while brokers only negotiate exchanges between buyers and sellers.

A) True
B) False

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A firm that makes wholesale sales cannot also legally make retail sales.

A) True
B) False

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Which of the following activities is most likely to be performed by someone responsible for supply chain management?


A) developing an effective advertising campaign for a particular line of products
B) establishing a budget for the firm's next fiscal year
C) finding ways to handle the return of goods and recycled materials
D) holding focus groups to learn what consumers want in new products

E) All of the above
F) A) and D)

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Producers of shopping goods such as furniture, appliances, and clothing usually rely on an exclusive distribution strategy.

A) True
B) False

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Which of the following is an example of a consumer making a purchase through a direct marketing arrangement?


A) Pete purchased a box of cereal at a local grocery store with a coupon on the box.
B) Pamela purchased a phone at a big-box retailer's special tech department.
C) Phoebe purchased a set of towels featured in a department store's lower level.
D) Patrick purchased a book on the history of the U.S. by sending in an order form attached to a pamphlet sent to the customer by the publisher.

E) A) and D)
F) B) and C)

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Diamond Motor Car Company produces some of the most luxurious and expensive cars in the world. Typically, only a single dealership is authorized to sell its cars in certain major cities. In less populous areas, Diamond authorizes a single dealer for an entire state or region. The manufacturer of Diamond automobiles is using a(n) ________ distribution strategy for its product.


A) intensive
B) primary
C) extrinsic
D) exclusive

E) None of the above
F) A) and B)

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Seasonal goods are kept in storage warehouses.

A) True
B) False

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In order to succeed in today's market, all retailers must compete with low prices.

A) True
B) False

Correct Answer

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Which of the following assessments of online retailing is most accurate?


A) Online retailing has two major advantages over traditional businesses: simplicity and very low start-up costs.
B) One of the reasons online retailing firms have been so successful has been their ability to deal with customer complaints and provide personalized services more efficiently than traditional firms.
C) Traditional retailers seldom find much success when they attempt to incorporate online selling into their businesses.
D) The line between online retailing and traditional retailing is blurring as traditional retailers go online.

E) All of the above
F) B) and D)

Correct Answer

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Vending machines are used primarily to sell goods where consumers have little interest in convenience.

A) True
B) False

Correct Answer

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Although SellSmart brings together buyers and sellers and helps negotiate exchanges, it does not actually take title to any of the goods being traded. SellSmart would be classified as an agent or broker.

A) True
B) False

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Manufacturers are usually able to perform marketing functions, such as transporting, advertising, and storing, faster and more cheaply than marketing intermediaries.

A) True
B) False

Correct Answer

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________ are merchant wholesalers who perform all of the distribution functions.


A) Retailers
B) Intensive contact wholesalers
C) Total-capacity wholesalers
D) Full-service wholesalers

E) B) and C)
F) A) and C)

Correct Answer

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