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Exam 9: Production and Operations Management

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Question 31

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Star Performance,Inc.a sporting good company and Fairview Community College are interested in following the lead of other companies and implement criteria that will lead toward receiving the Baldrige Award.As their advisor,you emphasize that focusing on the measurement of customer satisfaction is one important area where both will need to excel.

A) True
B) False

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Question 32

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Six Sigma is a quality measure that allows only 3.4 defects per million opportunities.

A) True
B) False

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Question 33

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__________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.

Megatronics,Inc.obtains computer components from a variety of suppliers and puts them together according to customer specifications to create custom-made computers.This process is an example of:

Operations management in the service sector is focused on creating:

Sparky sees quality control in terms of detecting potential problems to prevent their occurrence and thus save Minimotors money.The quality control process that is most closely linked to Sparky's goal is known as:

Since U.S.manufacturing competes on price throughout the world,innovation plays a very small part in the U.S.economy.

Materials requirement planning relies on the firm's balance sheet to make sure that the right quantities of finished goods are produced.

Areas with higher than average labor costs are almost always at a major disadvantage when trying to attract new businesses.

In order to determine overall progress on her current project,production manager Michelle Hudson often refers to a bar graph that shows what activities are being worked on,and how much of each task has been completed on a daily basis.Michelle is using a Gantt chart.

Reviewing the PERT Network below: If it takes 1,2,or 3 weeks for each activity represented by a box) to be completed,the critical path is represented by:

Featured Furnishings is a company that specializes in producing custom-made furniture.A continuous production process would be the most efficient way for Featured Furnishings to produce its products.

So far,the high cost of CAD/CAM techniques has limited their use to large,expensive manufactured goods such as automobiles.

What are the ISO 9000 and ISO 14000 standards? Why are they important?

PERT is a popular control method used by organizations.Explain the purpose of PERT analysis,and describe the steps involved in constructing a PERT network.Your explanation should include a discussion of the significance of the critical path in a PERT network.

___________ is a computer application that enables a firm to combine computerized functions of all divisions and subsidiaries of the firm into a single,integrated software program that uses a single database.

Sarah works for an architectural firm.The partners in the firm have always drawn the plans for projects by hand.While Sarah learned how to draw by hand in college,she also became skilled on computer programs that permitted her to create designs in three dimensions.She plans to demonstrate the effectiveness of such programs to the firm's partners.The computer program she will recommend to the partners is:

Which of the following would be most helpful to a production manager who wanted to determine the minimum time required to complete a proposed project?

The arrangements Minimotors has worked out with its suppliers to reduce the amount of inventory the company holds at any one time shows that it is committed to an) _____________.

CAD has __________ productivity in many firms.