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Exam 10: Motivating Employees

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Question 111

Multiple Choice

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Theory ____ assumes that the average person likes work,and has a relatively high degree of imagination and creativity.

A) A
B) Alpha
C) X
D) Y

E) A) and C)
F) C) and D)

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Question 112

Multiple Choice

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Ramon works at Chicago Medical Instruments.His job was recently redefined so that he now has more flexibility in the hours he works and more say in the procedures used on the job.This suggests that Chicago Medical Instruments is trying to change Ramon's job so that it has more:

A) feedback.
B) autonomy.
C) task identity.
D) task significance.

E) A) and B)
F) A) and C)

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Question 113

Multiple Choice

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Julie has worked for the Healthy Bread Company for several years.Recently,management recognized her as one of the company's best employees.Her co-workers respect and admire her,and she feels good about herself.According to Maslow,the type of needs that are likely to motivate Julie in the future are:

Which of the following statements is the best description of how scientific management viewed employees?

Three elements were basic to Taylor's approach: time,methods,and rules of work.

Elton Mayo conducted studies know as the Hawthorne Studies and became known as the father of scientific management.

Abraham Maslow thought that once needs at one level of his hierarchy were met:

In a low-context culture:

Open communication strategies include the removal of physical barriers such as separate offices.

The Green Velvet Lawn Care Company teaches all of its employees specific methods for fertilizing and seeding lawns.The methods are designed to ensure adequate lawn coverage with a minimum of time and effort.All employees are expected to follow these methods precisely.Green Velvet's approach to lawn care is consistent with the ideas of scientific management.

According to __________ the amount of effort employees devote to a task depends on their expectations of the outcome.

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.

Equity theory tells us that when employees perceive inequitable treatment they will respond in a manner that will attempt to reestablish fairness.

In the view of William Ouchi,managers of U.S.firms would have a smooth transition when implementing the management styles employed by Type J managers.

Wally Tormach is a professional house painter.During busy periods,he often hires college students as helpers on his jobs.Wally tells his helpers that he has determined the most efficient way to paint a house and he expects them to follow his instructions exactly.Wally's approach is consistent with the ideas of:

Matt works for a sports marketing firm.He feels that he has been treated unfairly by the organization.He helped three other employees organize a series of successful street hockey tournaments in different regions of the country.While the other employees were given a bonus and corporate recognition,his efforts were ignored.According to equity theory,Matt is likely to respond by:

Equity theory states that employees will perform well if they:

List the three generations in the workplace today,and provide at least two characteristics of each generation that affect their motivation.

The best strategy to deal with a perceived inequity in the compensation of different employees is to require that salaries and other forms of compensation are kept secret.

Recent economic events and demographic trends in Japan have clearly demonstrated the superiority of a Type J approach to management.