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The reason industries such as robotics and biotechnology have grown rapidly in recent years is that Canada has a surplus of highly educated and experienced workers available for employment in these fields.

A) True
B) False

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Dramatic changes in the Canadian labour force will make the work of human resource managers more interesting,and more difficult,in the future.Identify and describe three trends that will challenge future human resource managers.

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Students can choose from several trends ...

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Most experienced workers have a clear idea of what is expected of them even if managers do not communicate their expectations explicitly.

A) True
B) False

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Most firms have a lot of trouble implementing the structural changes required by the law to accommodate employees with disabilities.

A) True
B) False

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A disadvantage of flextime plans is that they often:


A) confuse workers.
B) lead to a higher level of absenteeism.
C) cause worker morale to decline.
D) require supervisors and managers to work longer hours.

E) A) and C)
F) A) and B)

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When recruiting,human resource managers must attract people who not only have the right skills,but also fit in with the corporate culture.

A) True
B) False

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) Salespeople often are paid a _______ based on a percentage of their sales.


A) commission
B) salary
C) royalty
D) piecework rate

E) B) and C)
F) B) and D)

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Discrimination against unprotected groups is referred to as:


A) de facto discrimination.
B) qualification dissonance.
C) conditional inequality.
D) reverse discrimination.

E) A) and B)
F) A) and D)

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Students can benefit from networking in college even before they take their first full-time job.

A) True
B) False

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) Howie recently earned his license to sell real estate in Indiana,and has interviewed with several agencies in an attempt to find a job.All have told him that his income will be based on a percentage of his real estate sales for the month.Howie will be paid:


A) a monthly salary.
B) a piecework rate.
C) on a commission basis.
D) through a profit sharing plan.

E) A) and B)
F) C) and D)

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ABC Department Store typically sells over a third of all its merchandise in the last two months of the year.Management has found that it must hire __________ workers during this period of increased business to supplement its permanent employees.


A) nontenured
B) codependent
C) contingent
D) journeymen

E) All of the above
F) None of the above

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A job analysis is a study of what is done by employees who fill a job title.

A) True
B) False

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Barry is a member of the carpenters' union who recently was classified as a journeyman.This means that Barry:


A) is a contingent worker.
B) passed a written exam,but is still working to learn the basic skills needed to be an carpenter.
C) has completed his apprenticeship program.
D) has worked in the profession in the past,but currently is unemployed.

E) None of the above
F) A) and D)

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In a _____________ arrangement two part-time employees fill one full time job.


A) job enlargement
B) multitasking
C) job sharing
D) split shift

E) B) and C)
F) None of the above

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During an interview,a manager should be careful not to ask the applicant about his or her family.

A) True
B) False

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