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Exam 8: Management and Leadership

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Question 71

True/False

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A recent customer survey has convinced top managers at Akwip Corporation that their firm is doing a poor job of responding quickly to the needs of customers.The managers are very concerned about this problem.Empowerment might be an approach that would help Akwip improve its responsiveness.

A) True
B) False

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Question 72

Multiple Choice

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Jamal is part of a management group that is examining whether his company,State Engineering,should offer some important new services that would broaden its business by appealing to a different group of potential clients.Jamal's group is involved with:

A) contingency planning.
B) operational planning.
C) strategic planning.
D) tactical planning.

E) None of the above
F) C) and D)

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Question 73

Multiple Choice

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As a manager,two of Sylvia's strengths are her ability to communicate goals clearly,and her ability to guide,coach,and motivate workers.Based on these strengths,________ is a management function that Sylvia is likely to be good at performing.

The weakest link in the controlling process tends to be the setting of standards.

A person who is a good first-line manager is also likely to be a good middle or top manager.

Autocratic leadership is most effective with workers who like to work independently and make their own decisions.

The focus of knowledge management is to make sure top managers have all of the information they need to run the company.

A __________ is an overall explanation of why an organization exists and where it is trying to head.

Branch and plant managers and college deans are classified as first-line managers.

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals,they are involved in the __________ function of management.

There is a direct connection between the leadership and the corporate culture within a business.

Beth has spent the last two hours going over some consumer surveys to see how well her company is achieving its goal of improving customer satisfaction.Beth's efforts are an example of the controlling function of management.

Planning involves setting the organizational vision,goals and objectives.

Research has shown that employee participation in decision-making improves job satisfaction.

According to well-known management consultant Peter Drucker,managers provide:

What does empowering employees mean?

Conceptual skills refer to the ability of a manager to perform the tasks associated with a specific discipline or department.

A vision is the overall explanation of why an organization exists and where it is trying to head.

__________ is the management function that involves allocating resources,assigning tasks,and establishing procedures for accomplishing the organizational objectives.

When controlling,it is advisable to set performance standards that exceed what workers can actually achieve,because setting lofty goals encourages workers to put forth a maximum effort.