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In an inverted organization,the job of management is to:


A) closely monitor employee performance.
B) establish rules and regulations to guide worker behaviour.
C) make all of the basic decisions.
D) assist and support front-line people.

E) A) and B)
F) None of the above

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Discuss Max Weber's views on organization theory.

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A)Max Weber popularized the concept of a...

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A hierarchy requires many top managers,but only a few middle managers.

A) True
B) False

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The span of control for a manager:


A) should never exceed 7 subordinates.
B) is no longer a relevant issue in this day of computerized offices.
C) depends on a number of factors,and can vary from one manager to another.
D) varies somewhat from manager to manager,but most managers operate best with a span of control of about 9 employees.

E) B) and C)
F) C) and D)

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The traditional way to departmentalize an organization is by geographical area served.

A) True
B) False

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The process of setting up individual departments to do specialized tasks is called:


A) departmentalization.
B) a division of labour.
C) job specialization.
D) delegation of authority.

E) C) and D)
F) A) and D)

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Julio is a manager with Celebration.com,an Internet based retailer of party supplies.As sales have increased,the organization has experienced excessively long lines of communication,failure to quickly respond to change,and lack of advice from specialists.Apparently Celebration.com utilizes the line and staff organizational structure.

A) True
B) False

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The optimum number of subordinates a manager can supervise is referred to as the:


A) manager-subordinate ratio.
B) chain of command.
C) employee quota.
D) span of control.

E) A) and B)
F) A) and D)

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Economies of scale:


A) are available to small firms but not to large firms due to management inefficiencies.
B) are achieved when a firm reduces its average cost of production as they produce more.
C) can be avoided by purchasing supplies and raw materials in large quantities.
D) help explain the success of small businesses.

E) A) and B)
F) None of the above

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Line organizations follow all of Fayol's traditional management rules.

A) True
B) False

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In a line and staff organization,staff positions are entry jobs to train new line managers.

A) True
B) False

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According to your textbook,the very best organizations have cultures that emphasize service to others.

A) True
B) False

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Organizational culture can produce either a positive or negative impact on an organization.

A) True
B) False

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Which of the following is a disadvantage of decentralized management?


A) less efficiency
B) less empowerment
C) interorganizational conflict
D) less responsiveness to customers

E) A) and B)
F) B) and C)

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________ refers to the process of dividing organizational functions into separate units.


A) Coordination
B) A chain of command
C) Empowerment
D) Departmentalization

E) B) and C)
F) A) and D)

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Which of the following positions would be classified as a staff position?


A) An assembly line worker for a major auto manufacturer
B) The chief executive officer of a small corporation
C) A sales manager for a chain of clothing stores
D) A lawyer employed in the legal department of a manufacturing corporation

E) A) and B)
F) A) and C)

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Whirlpond,a manufacturer of home appliances,has historically produced the components for their products.However,Whirlpond now contracts with other firms to produce these components.This strategy of ________ appears to be a trend among Canadian manufacturers.


A) outsourcing
B) core positioning
C) foreign competency
D) competitive benchmarking

E) A) and C)
F) B) and C)

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Self-managed teams avoid involving groups outside of the firm to ensure their plans are not leaked to their competitors.

A) True
B) False

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Alleta Publishing Company,Inc.is considering the use of cross-functional teams.In order to be most effective,Alleta should include customers and suppliers as members of the teams.

A) True
B) False

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How are organizational management principles the same for whether for an established business,or a new business start-up?

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The principles of management are the sam...

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