FiltersDone

Question type

Essay

Multiple Choice

Short Answer

True False

Matching

Exam 9: Adapting Organizations to Todays Markets

Show Answer

Share

---

All types

Filters

Study FlashcardsPractice ExamLearn

Question 131

Multiple Choice

Review LaterAdd Note

Review Later

Campbell is a middle manager for a bureaucratic organization.According to Max Weber's views on bureaucratic organizations,Campbell's function within the organization is to:

A) make key operating decisions.
B) evaluate the daily performance of first-line employees.
C) ensure the organization achieves esprit de corps.
D) develop the rules and procedures needed to implement the decisions of top management.

E) All of the above
F) A) and C)

Correct Answer

verified

Show Answer

Question 132

True/False

Review LaterAdd Note

Review Later

Trendly Bank is the second largest bank in a large Canadian city.Trendly has many layers of management.Because of concerns about fraud,theft,and embezzlement,front-line employees such as cashiers,tellers,and loan officers are closely supervised and are required to follow strict rules when they deal with customers.These arrangements suggest that Trendly Bank is an inverted organization.

A) True
B) False

Correct Answer

verified

Show Answer

Question 133

True/False

Review LaterAdd Note

Molly,who works on the production line at Holiday Industries,has just been talking to a friend of hers in the marketing department during a coffee break.During the conversation Molly picked up a rumour that one of the managers in accounting is about to be fired.She is eager to see if other friends at Holiday know any more about the situation.This flow of information is an example of Holiday's grapevine in operation.

Total quality management is the striving for maximum customer satisfaction by ensuring quality from all departments.

Fayol's _____________ principle states that each worker should report to one,and only one,boss.

Employees who perform functions that advise and assist line personnel are known as:

The concept of ____________ suggests that as a firm produces more,the more efficient it becomes.

According to Weber,a bureaucrat is a middle manager whose job is to implement top management's orders.

Networking uses communication technology to link organizations allowing them to work together on common objectives.

What is a self-managed team? Who would serve on such teams? Why do,self-managed teams often lead to networking?

Springfield National Bank organizes its loan operations based on the market served,such as consumer,small business,and non-profit organizations.Departmentalization based on ________ allows Springfield to better serve borrowers with different needs.

Departmentalization helps develop a creative environment through a groupthink process.

Cardinal Foods is a wholesaler serving grocery stores.High tech communications allows Cardinal to work closely with its suppliers and customers in real time.Networking allows these organizations to operate more efficiently.

The informal organization appears as dashed lines on a firm's organizational chart.

An important challenge of management is to manage change.

Matrix organizations give managers flexibility in assigning people to projects.

Weber believed that large organizations required everyone to precisely follow the established rules and guidelines.

Self-managed teams defy the trend towards customer-driven organizations.

The process of rating an organization's practices,processes,and products against the best of the world is known as:

Centralized authority provides for the delegation of authority to employees who are then better able to respond to customers' needs.