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Exam 9: Adapting Organizations to Todays Markets

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Question 1

True/False

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Weber was critical of bureaucrats because he felt they undermined the efficiency of the organization.

A) True
B) False

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Question 2

Multiple Choice

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One advantage of a bureaucratic organization is that:

A) it is very responsive to the wants and needs of customers.
B) there are very few layers of management.
C) it encourages cooperation among different departments within the organization.
D) employees know what is expected of them.

E) A) and B)
F) B) and D)

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D

Question 3

True/False

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To better serve customers,many firms are restructuring to empower front-line employees.

The matrix organization structure is costly and complex.

Departmentalization by function allows employees an opportunity to develop their skills.

The production of cars,computers and houses have benefited from mass production.

Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?

Bureaucratic organizations are structured to empower employees and please customers.

Departmentalization by function is a grouping of workers based on similar skills,expertise,or resource use.

Bureaucratic organizations are less common today than in the past.

Matrix organization structures provide for more efficient use of organizational resources.

Traditional organizational models provide the flexibility demanded in a changing business environment.

Hammermill Tool and Die Corporation just went through a dramatic restructuring to become less bureaucratic.The most likely reason Hammermill restructured is because bureaucratic organizations:

Including customers and suppliers on self-managed teams violates the interests of stockholders.

As a new employee in a bureaucratic organization,Nancy can expect a great deal of independence and authority.

Networking requires transparency.

The unity of command principle,introduced by Henri Fayol,suggests that all people in an organization should work toward the same objective.

Max Weber's organizational theories require an educated work force to operate efficiently.

The design of a bureaucratic organization assumes a well educated workforce.

Departmentalization by function typically increases the cost of doing business.